"Ordered 2 by mistake and cannot send the other back"
"I was so pleased that this item was in stock for my new Empire Fireplace! The ease of the website and ordering is a big plus! I received my order as promised. I will be a returning customer. Thank you again!"
"Free shipping and It was at my door in 3 days will use them again"
"They followed up on all my shipping questions and were very courteous."
"It came a week after it said it was shipped. We just got it today. Can't wait to get it installed in our reminding house. The payment was taken without a problem. Would recommend your company to friends and family."
"We ordered a backing for our fireplace to protect the brick and disperse heat into our family room. Works great and we received it quickly! We also purchased new tools and not only do they look great, they work well, too!"
"Terrific service- filled order very fast"
"The item arrived was of exceptional quality. There was a bent place in one of the folding sections but I decided to keep it and turn it toward the fireplace. I don’t know if it was shipped that way or it happened in transit. Otherwise they would get a 5 star."
"I searched far and wide for a fireplace screen that was wide enough to fit my (apparently) super wide fireplace opening. Nobody seemed to carry anything like that, until I happened across eFireplaceStore.com. They had what I needed, and it shipped quickly. Perfect condition, and works great!"
"The ventless firebox was delivered in a week, where other stores had a minimum 3-4 lead time for the same product. The product was delivered in great shape and looks fantastic. Prices were the same or cheaper compared to other online retailers. Very pleased and would recommend to anyone. "
"Been looking for this fan for 2 months, ordered one from
ace, but strangely enough they said they never got it. Glad eFireplaceStore.com had one, and it was even less money too. Quick order and they shipped it 3 days later received it on the 15th. So far I am very happy with it."
"Ordered a log carrier which is high quality. Shipped in very quickly. Best price found online!"
"i ordered my fireplace on line and the experience was very easy and convenience. I'll recommended to anyone. BTW, once installed the product looks amazing. "
"Fireplace was shipped quickly, great product for the price, easy to follow directions, and all pieces were provided. "
"Our replacement doors arrived quickly and were packaged safely. Direct replacement with no adjustments needed to install. Would definitely use this company again."