"Our order arrived promptly. But we have not yet had an opportunity to have it installed so I can not give a full evaluation of the product."
"For the amount of money spent ($150) the hood is not worth it. I had expected something more substantial for the price paid. Instead it felt like aluminum flashing. I would have sent it back except the website stated it was not returnable due to being a custom item. Very disappointing. I would advise not ordering any product from this company."
"excellent variety of products..good value..nice online experience..easy"
"Ordered easily, customer service was really helpful in helping us determine what we needed and with the purchasing process. The shipping was quick and the delivery process was a dream - especially during a pandemic! Our fireplace is fully installed and we love it! We purchased the 32inch Tahoe Direct Vent Fireplace with the corner white cabinet base & mantel. We purchased the reflective black liners and that was one of our best decisions - it really helps to accentuate the flame in this smaller unit. "
"Super simple search and purchase. Free delivery took 2 days."
"The set came in perfect condition and looks great with our fireplace. Can't wait to use it when it gets cold!
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"I was able to get a response from your customer service rep in a reasonable amount of time. Not days."
"They haven’t gave me a refund and it’s been weeks they just keep sending me email automations that day they will solve in 3-5 business it’s been like this for 2 weeks idk how people can just scam people and call it a business"
"The website is easy to navigate. The checkout procedure is simple. I got several delivery updates. It was delivered in 4 days.
This was a good experience!"
"Very happy with my experience. You site was easy to navigate and you have informative descriptions of your products. I will return........"
"This rug is beautiful, soft to step or kneel on, and just as pictured. Ordering and delivery were seamless! A+"
"I purchased Superior chimney pipe 12" for a new construction install. General contractor had purchased the fireplace from e-fireplace and wanted me to complete the chimney install. The fireplace required superior pipe be used so I purchased it here. I am a HVAC contractor with a master license. My opinion is that the pipe isn't very good. The inner and outer are not attached to each other. After using others like ICC and Duravent this pipe just seems cheap, but it costs a lot. The pipe was pretty beat up, several pieces were dented and ovaled on the pallet. I know that a freight claim could be made but the pipe can be straightened out and will still be usable. It is real annoying to spend $1500 on pipe and have it really poorly packaged on the pallet. I also had trouble finding a high wind cap for this size pipe. I looked through all the caps on e-fireplace and searched using several different terms without any luck. I later searched the web for a cap and e-fireplace popped right up. Your web site needs some help, it shouldn't be hard to find a product that you stock. I will use my other suppliers in the future and probably only use e-fireplace as a last resort for parts I cannot get elsewhere. e-fireplace had an opportunity to grab my business but the experience fell short of my expectations."
"We worked with Owen on the purchase of our fireplace. Very professional. Very knowledgeable.
The Fireplace we bought was exactly as it was on the web site. Couldn’t be happier. Overall great experience. "
"Was looking to upgrade our fireplace situation. We were using a vented system and not able to create heat for the room. We upgraded to a remote ventfree system and fireplace hood, to clean the look up! "
"Excellent product and delivery was timely "