"I am so pleased with the fireplace tool set we recently purchased. I had questions and so I ordered over the phone. The gentleman was so very knowledgeable and helpful! Delivery for the tools was so prompt!"

"Searched for fireplace tools, found a good price. Ordered and received a set of beautiful tools packed very nicely in a couple of days. Very satisfied, would highly recommend."

"Everything was on time. No problems"

"I order a Sunstar heater and was very pleased that it came in just a few days. So far the heater has worked great."

"I was having a terrible time trying to find a replacement cap assembly for my chimney. After about five websites, I landed at eFireplaceStore.com and found what I thought might do the trick. I telephoned customer service and - guess what? - got a real live human being. And what a human being! Her name was Kathy Olson and after a detailed discussion she knew exactly what my problem was and how to solve it. She ended up recommending the HomeSaver Pro 8-inch round chimney cap for air-insulated factory-built chimneys. Shipping was free and it came within just four days. I haven't been this happy with customer service in years! Most companies these days give lip service to customer service; eFireplace still gives good old-fashioned real service! "

"Asked a question about compatibility which was answered promptly. I then placed an order which shipped immediately. The order arrived in a few days and have already installed the doors which fit perfectly! I couldn’t have asked for a more seamless experience from start to finish! Will recommend to all my family and friends!"

"After shopping the fire Place Store website, I wasn’t sure which LP gas fireplace would best fit my needs. I called TFPS and was directed to expert Will who clearly explained the different models functionality, features and his recommendations. I made my choice and purchased online, but had one concern left. I called and asked my question. The FPS immediately return my call with the confirmation I needed. I know TFPS is the real deal and are committed to their customers. "

"Tyler was very knowledgeable and did a really great job helping us select the best fireplace for us. It came very quickly and was easy to set up. Very positive experience"

"Ordered this fireplace log holder after searching for an American company. Very happy with the ordering process, quick delivery and outstanding quality of the product. Would use this company again in a heartbeat!"

"placing order was easy. Heater arrived on time. emails from efireplacestore kept me informed on progress of order. would use them again."

"Quick delivery
Only issue is that I was not told what side of the unit connects to the line"

"Identified equipment, asked question, ordered and quickly received equipment. "

"stock. Great place for all my wood burning stove nerds"

"My purchase experience with efireplace.com was excellent. From the initial order through delivery was superb. Great job!"

"I ordered my mantel on Sunday and it was delivered on Wednesday. The packaging was excellent. Product is beautiful. I'm well-pleased. Thank you."