"No problem placing order. Insert was as advertised. Looks great! Only complaint was with FedEx who dropped off at side of condo and left without ringing doorbell or anything."
"Loved the customer service and prompted delivery. Quality looks great. Can't wait for contractor to begin demo and put up new fireplace surround."
"Everything about buying our new Eco-fan from you was how all internet buying experiences should be. The information was clear, the payment process worked without a glitch, shipping was fast, product excellent. Perfecto!"
"Great customer service and fast delivery.
They were also the cheapest on the net."
"Quick and easy. Excellent customer service. Kept me updated on arrival date. Product arrived in less than a week and was less expensive than elsewhere. Five star rating absolutely!"
"Was all it was advertised to be"
"Great, fast quality product!"
"I very much appreciated the help I got from Kevin Epperson to determine exactly what to purchase for our gas fireplace. He listened to my needs and sent me links to the logs and accessories I needed. Thank you very much!"
"Knowledgeable staff, answered all our questions. Great team installed our fireplace, very professional."
"Received everything that I ordered in a reasonably quick time frame. However, I was surprised when only part of my order showed up and their was no indication that rest of it was coming separately. So I had to call in to find out that it was coming OK in a 2nd shipment. It would have been nice to have known this up front or got a note to that effect in with the first shipment.
After getting the 2nd shipment, I ended up returning a remote control after I figured out that it wasn't going to work for me. The return process was easy and and my refund was made with no problems. The logs look and work great!"
"Very fast shipping, had my parts in 2 days."
"I looked all over the internet and finally found eFireplaceStore.com. They have high quality, great looking heaters. Ordering on their website was easy and fast. They shipped the heater the same day I placed my order , and it arrived two days later. Very fast shipping and delivery. Fasting than other places I could have ordered from. I would recommend eFireplaceStore.com to anyone who wants and needs a great heater and doesn't want to wait weeks for delivery. i am very happy so far."
"Great customer service and quick response to a 110% price match! They are for real! Shipping was amazing and received in 2 days!"
"when i called their rep about placing a order he said it was in stock and would ship the same day and it did,,, PERFECT the product was exactly what i ordered and worked well!!"
"Great experience and very easy ordering. Products arrived as promised."