"Can’t express how great having knowledgeable help meant to us"

"Looked at many sites for prices after I decided on a particular style of a fireplace tool set. I got the best price here and they beat all of the other sites by quite a bit. The best part though was the shipping. I ordered the set and we received it in less than a week. And this was right in the middle of the Christmas rush of 2020. Unbelievable! Thank you guys!"

"Customer service is rude hung up on me .
Called back to try and get help was sent to vm .
Leave a voice mail no one calls back !
Absolutely ridiculous how horrid this company is !!! Will purchase the 5 other fireplaces elsewhere !!! "

"The selection is good. The pricing was fair, and the delivery was good. "

"From my first message to customer assistance and throughout the buying process the eFireplaceStore staff was amazing. They answered all of my questions, and helped me place my order on some hard to find items. The shipping was equally great with consistent and accurate updates, and early delivery. We deal with a lot of on-line businesses, I wish they were all as professional, courteous, and helpful as eFireplaceStore. Keep it up!"

"Competitive pricing. Delivery was prompt as promised. The replacement part I ordered for my Empire furnace is exactly what I expected and works well."

"Easy ordering & product looks great."

"Refurbishing my home and ordered a locktop damper and other items in early December. Didn't expect them until after the new year but all items arrived before X-mas! Great products, shipping and communication!"

"They had a good web site that was easy to use. they had exactly what I needed. They beat the prices of other retailers. The packages came promptly and well packaged to prevent damage. What else do you need from an online retailer. "

"The number of options for fireplace grates was very impressive, and the ordering process was smooth as butter!"

"The Fireplace arrived in two days, not 5, in perfect condition... The packaging was excellent, not a single scratch or dent. I'm a contractor and I ordered two fireplaces from another company last year and they were totally destroyed in shipping. Thank you very much for the care you take in your customers. Price was excellent and product was very well designed and worked perfect. I will definitely be ordering again and also recommend you to other contracting friends. Very pleased customer!!! Blessings... "

"The fireplace insert arrived very quickly. It was an early Christmas present for my parents and they absolutely love it! My dad even thought it was real at first "

"Emails with questions were promptly responded too. Gas log set arrived before estimated delivery date even with the Christmas rush. Will definitely do business with fireplace.com again. "

"easy to order...few days delivered...furnace man installed....great instructions...fits perfectly..looks like real logs...tiny knob to turn on (not gaudy) Its neat and heats the room!!!! The logs look soo real and get really hot too..stays warm after its turned off! The fire goes around the logs and looks just like wood burning!! Its PERFECT! very satisfied!"

"I ordered a fireplace hood. Excellent product. My order shipped within a few days. "