"We at first wanted to repair our old fireplace burner but the lack of local help we ended up ordering a new burner from the EFireplaceStore. The entire process was simple. From getting the right messurements for the correct fireplace burner to the installation later. "
"Easy experience, I like 'friendly' anything these days! The product I ordered has not yet arrived, but have an expected date. My husband ordered one for us and I told my son about it, he got so excited I told him I'd ordered one for him. The FireplaceStore made it easy for me! Great experience! Love the product!
"
"Great experience quick delivery every time professional company very happy each purchase "
"The best store with fireplace and fireplace parts,equipments. Delivery was so quick,everything's I ordered is very good quality!! I'm glad that I use eFireplaceStore.com. really recommended!!!!"
"I ordered a fireplace refractory panel to replace an old and damaged one in my condo fireplace. I received my order in about 3 days and no problems with it being damaged in the shipping process. No complaints at all. I would order from this company again."
"easy to deal with and simple ordering"
"eFireplaceStore.com has a great customer service team. Helped me identify the right items for my project, got it here fast when no one else could and was always available to help track my package. My outdoor fireplace is ready for NYE because of eFireplaceStore.com "
"I ordered shortly before Christmas and did not expect it to arrive in time.
I did get it before expected arrival time , free shipping and % 20 off on the item I ordered.
Very Satisfied!
"
"Andrew did an outstanding job, he was very understanding and understood exactly what I was trying to do."
"We are in the process of a new addition/remodel. We ordered our fireplace and it was shipped immediately. Arrived nicely packaged with no damage. Can't wait to begin using it!"
"Shipped and received in 2 days. "
"Arrived a few days after ordering. I’m surprised that UPS didn’t manage to break the glass doors. Packing was inadequate and no FRAGILE label anywhere but why look a gift horse in the mouth? Price was about $50 more than what I paid for at Menards about 18 months ago, but I would expect that from a discontinued item."
"I ordered a refractory panel and when it arrived it was broken in multiple places. I contacted efireplace store and they replaced the panel. I would buy from them again. "
"Sold me a broken fire. I have been back and forth for more than a month and still cant get this resolved. They acknowledged that it was damaged and said they would send me another. Spent days sending photos and phone calls explaining it to them and they said a new one was on the way. I followed up because nothing shipped. Then they told me they are out of stock. Didnt have anything similar or tried to help in any way. I know have to tell the credit card company not to pay them because they wont respond. Stay away.. "
"Great quality, bought as a gift for Christmas. Fast shipping"