"Easy to place order. Order shipped quickly. "
"Finding and ordering was easy. Delivery was day early. Very good experience."
"Easy, efficient, prompt, quality."
"easy to order
kept informed on shipment
delivered at time promised"
"Very pleased with prompt service and delivery and communication "
"I already had a dimplex product so I knew how realistic the flames looked. I ordered a set of electric logs and love them. The flames are realistic and cinder pad looks cool too. I love the remote control and all of the options on the unit. It was easy to order online and it shipped very fast."
"Ordering was easy and received product as described."
"All good.
Thanks for everything."
"Returns will cost you!!!! You will lose your original shipping costs and a 15% restocking fee no matter if they are in unopened, pristine and returned the day you receive them. Initially impressed with the ease of their website, initial "savings" and quick delivery. Their DuraVent, DuraPlus, DuraTech products descriptions seem compatible, but they have nuances which aren't described. Only place an order by calling them and talking to their technical specialist. We are in construction and have finished many stove installments. We understand all the concepts but compatibility is an unknown. Nice as this company seems, we will not order from them again. "
"Their website makes it easy to choose what you want (and need) and the shipping was MUCH faster than anticipated. A+ all the way."
"I needed a grate with a 6" clearance from the floor, which I couldn't find anywhere else except at eFireplace Store. The grate is very well made, it fits exactly how I hoped for and the shipping was very fast."
"Our new Duluth forge fireplace is warming our room wonderfully! Efireplace store was so easy to work with and the delivery was professional. Highly recommend!!"
"I replaced an old gas fireplace insert with a Real Fyre 20" Golden Oak Vented Natural Gas Logs Set.
We've used it for several weeks now and my wife and I have been very happy with it. It looks great and is so easy to use compared with our other wood-burning fireplace. Ordering was straightforward and my order arrived sooner than I expected.
Our fireplace is 34" wide in the front and 27" wide in the rear. The 20" log set fits just right. With the lights off it looks just like a real fire. The embers are really cool looking. Be advised that gas logs put out less heat than an insert- but we don't need this for heating, just for "atmosphere" in our family room.
I very rarely take the time to write reviews but this product is great and I thought others should know about it.
Brad.
Seattle, WA"
"I have a ventless gas fireplace that I purchased used. Finding a blower motor has been a challenge until I found eFireplace. They not only had the item I needed it but he delivery showed up only a couple days after ordering it!
Thank you for your prompt service!"
"The tiered customer service lacks communication. They appear to keep no record of customer contact which can be very frustrating. It is very difficult to get questions answered that should be easily answered. "