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Product & services pricing
3.75/5
Chance of future purchase:
3.89/5
Shipping & packaging:
4.28/5
Customer service:
3.86/5
Return/Replacement policy:
3.88/5

Verified
5/5

2020-12-21

quick delivery

"Quick shipping and delivery even at the height of Christmas season. Item was in perfect condition."

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Verified
5/5

2020-12-21

eFireplaceStore is the bomb.

"I did everything on line. I could not believe how fast the package arrived. I am very excited to give the fireplace tools to my husband for Christmas. He will love it. I will recommend eFirePlace.com to all my neighbors and friends.

Thank you and Merry Christmas,
Susan Parsons
"

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Verified
4/5

2020-12-21

Product was delivered quickly

"The heater was bit more than I wanted to spend but upon receiving it I was pleased with its quality."

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Verified
5/5

2020-12-21

Excellent

"Good quality, good price, and really fast shipping, especially over the holidays."

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Verified
5/5

2020-12-21

eFireplaceStore.com absolutely great!

"You guys had what I needed in stock for a very reasonable price when many others didn't. The shipping was extremely fast and it just made the holiday season for us. Thank you!"

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Verified
4/5

2020-12-21

Service was good but

"I was excited to find a product labeled made in the USA (hand crafted in your state). Upon opening the container the first label I read: made in China! I felt you misrepresented your product!"


Verified
5/5

2020-12-20

Gas logs

"The logs replaced the ones had. I enjoy having a remote with set of logs. So easy!"

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Verified
5/5

2020-12-19

First Time Buyer

"I have never purchased a gas log fireplace kit before so I called eFireplaceStore.com instead of ordering online. Representative was very helpful and able to answer the questions I had before buying which made me much more comfortable with my purchase. After price comparing, I felt like I got a good price on the kit that I purchased. I definitely recommend this site."

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Verified
5/5

2020-12-19

Warm & Cozy Fireplace Shop

"Your employees are very knowlegeable on your products that sell !!!!!!! I definiteLY WILL recommend your website to friends !"


Verified
5/5

2020-12-18

cc325 Country Comfort fireplace insert adapter

"I was loaned an old cc325 Country Comfort fireplace insert without the adapter. I purchased what I needed from E-fireplace and I am very happy with the results. It works!"

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Verified
5/5

2020-12-18

Great fireplace buying experience

"Everything was received in excellent condition and early!"

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Verified
5/5

2020-12-18

Well made belows

"It arrived in excellent condition and it feels very sturdy yet light.
Would buy again.
"

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Verified
5/5

2020-12-18

In stock and fast delivery

"They had a great selection in stock and delivered very quickly!"

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Verified
5/5

2020-12-18

Great service

"Very helpful. Once my fireplace is completed will be ordering front screen"

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Verified
4/5

2020-12-18

Good Pricing, Fast Delivery

"Good pricing and reasonable delivery times in during the holiday delivery rush!"

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