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Product & services pricing
3.75/5
Chance of future purchase:
3.89/5
Shipping & packaging:
4.28/5
Customer service:
3.86/5
Return/Replacement policy:
3.88/5

Verified
5/5

2020-12-29

Excellent product

"I ordered my chimney cap for a really good price and the delivery time was faster than I expected ."

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Verified
5/5

2020-12-28

excellent service

"We went to a store to try to buy a tool set and there was minimum selection and rude service. We came home, I googled fireplace tools and this company came up. They had a huge selection and good prices. I picked one out, ordered, it came in a few days with free shipping. It was a gift, easy to put together and looks great. I would definitely recommend.
"

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Verified
5/5

2020-12-28

Great experience

"Online and on the phone, they were super helpful. Shipping was fast and easy, and everything I needed was included. I highly recommend the eFireplace Store. "

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Verified
5/5

2020-12-28

Excellent and Quick Service

"I ordered online and was worried about the order being processed since I had never used the website. But everything went smoothly and I received item quickly and item was as described."

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Verified
5/5

2020-12-28

Fast shipping. Good transaction.

"The product was shipped quickly and well packaged."


Verified
5/5

2020-12-28

Perfect

"First hearth rug actually functional and perfect accent!"

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Verified
5/5

2020-12-28

Fast delivery

"Our gas valve went out three years ago and our local fireplace store kept telling us their valves were ALWAYS on back order.

My wife wanted the fireplace working this Christmas, so I went online and found you carried them. I placed the order and two days later I received the valve on 12/23/2020 in time to get it installed and burning for Christmas Eve. It was one of the biggest highlights for our family's Christmas this year!!! THANK YOU, THANK YOU, THANK YOU!!!!!
"

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Verified
5/5

2020-12-28

Heat deflector

"Exactly what I needed. Perfect"

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Verified
5/5

2020-12-28

Excellent experience!

"I decided to buy fatwood for my husband very close to Christmas and of course it was sold out everywhere locally-ugh! I was able to place my order and it arrived on time and I got free shipping- THANK YOU! I will be a repeat customer!"


Verified
5/5

2020-12-26

Fan purchase

"Ordered and received quickly. "

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Verified
5/5

2020-12-26

So easy!

"I decided to give a fireplace tool set as a Christmas gift. I looked at local stores and found only poor quality. I looked on Amazon and found one I loved, but it was out of stock. I found 2 or 3 on efireplace and ordered 1. The set was delivered on time and it a really nice quality. Thank you for making this Christmas gift simply perfect!"

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Verified
5/5

2020-12-25

Fast service & great product

"I ordered a fireplace tool set a week before Christmas 2020. Given how 2020 has gone, I didn't have high hopes, but these folks really came through. The order shipped within a couple of hours and showed up at my door in a few days - well ahead of the 25th. I purchased the wrought iron set with a matte black finish and it looks great. I would not hesitate to purchase items from the eFireplaceStore in the future."

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Verified
5/5

2020-12-25

Total experience

"Both Item were as described. Arrived with in a few days.

I will be ordering for them again.
"

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Verified
5/5

2020-12-25

The fire place is very simple to assemble.

"So satisfied with the simplicity of assembly. Delivery was fast even with the holiday rush. "

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Verified
5/5

2020-12-25

Great little heater , I put it in my Den and it really helped my heat pump

"900 sq feet Den using a 40lb tank
At 14 deg outside cozy 72 in my den and my heat pump only runs around 20 minutes and shuts off for 45 minutes it usually ran 24/ 7


"

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