"customer service was wonderful "
"After tirelessly searching for a refractory panel no longer available on the face of the planet, I decided to purchase a generic and cut it down to size. My purchase showed up in just three days, Amazing! Packaged very well, in perfect condition. Best decision ever. Thanks"
"product fit perfectly and great quality"
"Good website. Good description of products. Hit a sale day with free shipping. Very pleased with experience. "
"Shipping was almost next day and the fireback was exactly what we wanted at a fair price. Thanks!"
"Just what i was looking for. Easy for cleaning out the pipes."
"very professional,great deliver service stove works wonderful thank you"
"I spoke with Cody and I had no idea what parts I needed to put my fireplace together and he put a quote all together quickly and got things shipped out right away. Such a wonderful experience to get the help you need and quickly."
"Good pricing, fast shipping, fireplace looks grear"
"The product was exactly what I needed and was easy to install. "
"Prompt delivery. Great quality. Easy assembly. Very happy with purchase of fireplace grate and fireplace wood & fireplace tool holder. "
"This was my second order of gas logs from you. The order process was simple and easy and the install was easy. The quality of the logs was excellent. It was not clear to me if sand, pumice rock, and the glowing embers came with the logs, so I ordered extra. I suggest you clearly identify what comes with the logs. Overall, a great experience and the logs look great and are very realistic. "
"We needed a manual gas line replacement and you folks had just what we needed. The price was reasonable and the support was excellent. Thanks."
"I didn’t want anything made in China! This is a solid product and a good size as well. "
"Customer reviews are the most important tool a company can use to improve performance. Recently I was searching for some Fire Proof backer board to surround my wood burning stove and came upon your company. Bear in mind, I thought this would be a simple task: just call a company that deals with these stoves and request the information. Not so. Not only were all the other dealers absolutely useless, when they found out I was in search of knowledge the interest level faded and the call was no longer important to them. Then I called your company and talked with Cody. This man was unbelievable! Cody took the time to listen to what I was attempting to accomplish and made valuable suggestions along the way. When the call concluded, I had all the information I required. During this conversation Cody mentioned the ULTRAIR EcoFan. I had never heard of anything like this and while we were talking I went on line to check it out. The results of this query yielded a return and informed me that Tractor Supply sold them. Because of Cody's excellence, I wanted to reward his time and effort so I purchased the fans from EFireplace. Yes this is a very small gesture on my behalf, however experiences like this travel by word of mouth and every penny counts: I could have just as easily concluded the phone call and driven ten minutes to purchase them. My way of expressing my gratitude was to take the time and write this evaluation and also mention this mans attentiveness, professionalism, and respectful treatment of a customer. It is so rare these days to meet people like your employee and I sincerely hope that management reaches out to him and congratulates him on a job well done. When you have employees who champion your cause and speak well on your behalf, the end result can only be success. Congratulations on having such an employee.
Sincerely,
Jere M. St. Angelo"