"Overall I am thrilled with my experience with your company. You have a great website, easy to see products, ordering online was fast and simple, great follow up after the order is placed, and very fast delivery. The only thing I wasn't thrilled with was the call center. Combined between two attempts I spent over 45 minutes on hold. I eventually got frustrated, hung up, and made assumptions about my order which ended up being correct. That being said had I gotten through to someone I probably would have ordered a larger unit given the space I have.
Again over all very happy but the call center leaves a lot to be desired.
Todd"
"Our fireplace tools were literally in pieces. We needed a more sturdy, attractive set, but quickly. Wow! We so so happy with efireplace!"
"Easy to use the website to determine specs. Easy to order. Product arrived in 2 days. Installed in an hour. Well made product. Great customer response when i had a question"
"The product I needed was very easy to find. Ordering was quick and easy. Product arrived quickly in perfect condition. Easiest website to order from."
"lots of good choices, easy site"
"Fireplace shipped within a couple days and showed up undamaged with a great manual and necessary connection parts"
" -You were recommended and i was very pleased with the order and product "
"The website was easily negotiated, delivery was Free and the delivery time was excellent."
"Found their website easy to find the items I wanted good prices ordered it had it in four days even during the holiday season great experience will order from them again"
"It was easy to order with this site that I had not been on before. Thanks!
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"I ordered the Dimplex 25" Revillusion Electric Log Set - 1500 W and 120 V on December 4, 2020. The shipping date given was February 8, 2021. I was a bit disappointed since I had hoped to have it to enjoy by Christmas 2020. Much to my delight and surprise, the Log Set was delivered on December 9, 2020! What a quick turnaround from when I ordered it! It was easy to unbox and assemble and I was enjoying it's beautiful realistic flames and cozy warm heat in less than an hour. And, I might add, I was able to insert into my existing fireplace all by myself and I'm an 80 year old female. ;-) Now I don't have to mess with carrying in logs and tending fire all evening--just press a button on the easy to understand remote, and enjoy the cozy comfort of my fireplace with no mess or fuss. I've enjoyed it every single night since it arrived, and some daytimes, too! Oh, yes...maybe the best part is that I was able to purchase for $138.11 less than if I had ordered from Amazon!"
"After months of shopping I was finally able to find a beautiful, basic logs set for my 44" fire place. After multiple attempts to find a set for under $1000 that was actually available (Covid shut down had several manufacturers out of stock) I came upon this set. The logs were beautiful and I installed it all in an hour. Very pleased with the value and ease of installation. "
"Fantastic experience from the call with a phone rep who made me feel like I was shopping in person to the prompt shipping.
I will be a repeat customer
Thank You
Hal Wilkes"
"Ordering with eFireplaceStore.com was unbelievably easy and completely exceeded my expectations. The product was fantastic and the service during the ordering process was superb. Shipping was fast and easy. "
"Purchased over phone.. Helpful representative. Recieved quickly. Product recieved undamaged.. Works great "