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Product & services pricing
3.79/5
Chance of future purchase:
3.90/5
Shipping & packaging:
4.29/5
Customer service:
3.85/5
Return/Replacement policy:
3.88/5

Verified
5/5

2020-12-10

"Answered all my questions "

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Verified
5/5

2020-12-10

Great experience

"Product was correct and on time. No issues."

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Verified
5/5

2020-12-10

No problems

"Haven’t installed heater yet but no problems with the order."

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Verified
5/5

2020-12-10

satisfied customer

"completely satisfied with the product, representative was most helpful,"

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Verified
5/5

2020-12-10

Excellent customer service.

"Very helpful in advising on the right part required and then promptly delivering."

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Verified
5/5

2020-12-10

The purchase of the fireplace was exactly as the rep told us it would be.

"Reps responded quickly and everything went as represented by this company."

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Verified
5/5

2020-12-09

Excellent service and great product

"I selected a contemporary fireplace toolkit set online, only to find out that it was out of stock everywhere but eFireplaceStore.com. The ordering process was easy, and shipping didn't take long. We were pleased with the look and quality of the toolkit we received."

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Verified
5/5

2020-12-09

Great service with no problems.

"The selection process was easy and you had exactly what I was looking for."

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Verified
5/5

2020-12-09

Finally!

"I have looked for fireplace doors for years for our home. One company wanted over $1000 to build custom doors for one fireplace. These doors make sense financially and fit right into place when installed. I wish I had found them sooner."

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Verified
5/5

2020-12-09

Great..!

"Easy to purchase and fast delivery.."

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Verified
5/5

2020-12-09

Beautiful addition to my fireplace

"The Mantel shipped quickly, arrived when expected, and once put up it looks fantastic. Very happy with it."

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Verified
5/5

2020-12-09

Indoor Log Rack

"Quality products and the entire order process easy and efficient. Really good company to do business with."

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Verified
5/5

2020-12-09

Fireplace parts

"Excellent customer service "

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Verified
5/5

2020-12-09

Empire 36” Tahoe

"Great experience! Super easy to order. I called the phone number directly to ensure I was ordering the correct unit & call service was very helpful. Delivery was super easy. Carrier dropped right as my garage & unit came with free shipping. I have been going to other fireplace stores, and efireplacestore beats their prices. This is the second unit we are ordering from here for 2 different properties. Would order from here again"

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Verified
4/5

2020-12-09

Fireplace set

"Good quality for the price
Delivered quickly.
"

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