"I received my order quickly. However, I did not receive the part I ordered. Not my mistake, but I get to spend time completing a warranty claim form and wait for eFireplaceStore while they are "diligently working with the manufacturer for a resolution date." Not sure what the manufacturer has to do with someone putting the wrong part in a box in their shipping department."

"I called tech support and I was helped by a gentleman who knew his stuff. I told him what I had tried to get my fireplace pilot light working properly. I asked him what he thought...He said you need a new part. He helped me order and it was there within days, and this Saturday, after installing part, it worked. Yay!!! It's is great to work with professionals. Thank you!!!!!!!!!!!!!! John Z Atlanta GA"

"Looking for a smaller set of logs and found them here at eFireplace!"

"Love the look and quality of product.
Very well made and holds all necessary items. "

"Wanted an Ecofan for our wood burning stove. eFireplaceStore had the unit in stock and shipped it same day. The unit works great and customer service/pricing was excellent"

"Looks great in our fireplace! And it came quickly too. "

"Ordered an 18” log set. Was delivered in a few days. Everything arrived in good condition. "

"Excellent customer service. Price was well below other retailers and shipping was extremely fast, even beat the projected date for receipt of product. We would highly recommend."

"Very happy with purchase.
Exactly what I was looking for. "

"Super easy to find what I was looking for. Got it very fast."

"I hear a hard time ordering online with my phone. Ordered too many rugs! But they got my messages and finally got back with me. Took the package and redid it! It arrives a day early even thought it went put a day earlier. The rug is absolutely fabulous! Great gift bare feet.... Thanks!!! "

"Great communication and fast delivery. "

"It arrived when they said it would, product was exactly as advertised."

"Bought a fireplace door BRB36 and was a bit concerned that it wouldn't fit as my fireplace (Desa 36WIS) states that BRG36 (notice the G) is the compatible door. But since Desa is not operating any longer, I wasn't able to find that exact model.
Thankfully this door fits perfectly with a bit of adjustment of the screws on the fireplace and doors.

I was impressed with the fast delivery with free shipping and the best price I could find for those doors.
It was a pleasure buying from eFireplaceStore.
The only complaint I have is that there was a small bit chipped off the aluminum but that can be easily covered with a bit of black paint."

"Quickly delivered but, I’m having trouble with the doors fitting properly. I’m yet to successfully install them."