"We tried to shop local for a mantle before visiting the eFireplacestore. What we found locally for the same build quality was $1900 MORE than what we purchased and would also have to be ordered. Shipping was well packaged and arrived sooner than expected. The mantle was also nicer than what we expected. "
"Very fast delivery product was great will definitely order from them again!"
"Shipped quickly and I’m happy with the quality of the product."
"I had been searching for a part for my fireplace for a year. Happened to find EFireplace store and Kathy found it right away!"
"Had what I wanted in stock when I needed it."
"Customer service was great, they answered all my questions and gave some good advice. Fireplace shipped to my house less than a week of ordering and came in perfect condition. Great place to work with and probably will be ordering a second fireplace through them in the near future."
"Easy to find parts, fast shipping, no damage during shipping! "
"We had specific requirements for a non-standard size fireplace with a molding facade. Found it! Placed the order and received promptly! Yippee!!"
"The vendors we're very helpful with the order of two different sections of 6" stove pipe . One piece adjustable from 33 " to 78 " .
The stove pipe sections we're sent from two separate warehouses in order to speed up the delivery time . The first part of the order was for a 6" diameter x 24" heat fab pipe . Upon opening the box I discovered that there were actually six individually wrapped 24" pieces . I called to let them know about the extra five sections and they said they would send me instructions on what to do . I got the phone call a few days later and they explained how it would cause more of an issue to return the extra sections than was worth the trouble and that I could keep the extra pieces of stove pipe ! They thanked me for my honesty in trying to return them ."
"I looked all over for a 6 in hood to deflect the heat away from the TV mounted above the fireplace.
They had it and sent it out quickly."
"The telephone staff was easy to understand and extremely helpful. I ordered and was satisfied totally with the telephone assistance."
" Very heavy gauge grate. Fits well in my fire box. All good"
"Needed a new burner for my gas fireplace. Ordering process was easy once I was able to find what I wanted. Item was delivered quickly and good quality."
"Great experience and people "
"I had a few questions prior to my purchase and they were answered when I called. I promptly ordered the product and it was delivered quickly."