"Great experience. Don't usually buy online. Knew when item was shipped and when to expect arrival."
"So quick and easy! Local companies wanted to do their own measurements but couldn't get out here until late Jan/early Feb - then would have to order it and wait another 6 weeks. eFireplaceStore has some they can ship in 5 days - shipped ours on the 2nd day, shipping was longer due to the Thanksgiving holiday, but we got it yesterday (11/30/20) and installed it in about an hour.
BTW, the packaging was excellent - mounted vertically on a pallet with shrink-wrap around it - very secure.
I'd say that I'll buy from you again, but our old fireplace doors lasted 40 years - if these last that long, I'll be over 100, so ... guess we'll see?"
"Ordering was easy, shipment was very fast. Will purchase here again. Thank You"
"The chimney cap was shipped quickly; communication was great via email; and the product arrived well and is top quality. The overall ordering and website experience was great as well."
"Overall great experience. Informative website. Great prices, and received in 3 days. Couldn't ask for better
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"Ordered two (2) panels for the fireplace. They arrived well packaged. Shipping was faster than expected. "
" Needed a fireplace hood to deflect the heat from our vent free gas logs. The one ordered arrived in just a few days and was very easy to install. Works as advertised. Does a great job deflecting heat into the room and away from the bottom of the fireplace mantle. "
"Got exactly what we needed and it shipped extremely quick. "
"My rug is beautiful and arrived so quickly!! I had looked everywhere for a nice fireplace rug and was so happy to find this company. Excellent quality! Beautiful craftsmanship!"
"When I placed my order on 11/17 the shipping date was scheduled for December. Within a week i received an email letting me know that my order was shipped...I was very happy that I was getting my insert ahead of schedule. :)"
"Saved well over $200 from local fireplace store. Simple to install and looks great!"
"Excellent timing on delivery "
"Very quick shipping and delivery following my purchase. Everything arrived in great shape as well. My only complaint was that the product description stated that the parts were compatible with Broilermaster grills made over the last 30 years, which was not entirely true. My grill was installed ~20-22 years ago, and as I was putting the grill on top of the new post i ordered I discovered that there was a design change which didn't easily accommodate my gas line. Thankfully, this kit shipped with a flexible gas hose, but I still needed to bend my copper line and run to Home Depot for an adaptor. Other than this last minute surprise, I would say everything went great. The product was well made and I'm sure it will outlast the usefulness of the grill itself."
"The fireplace took set and grate I bought are beautiful and functional. Fast delivery. Very happy with my purchase."
"Very easy to order and it was shipped in a timely manner. Have not had it installed yet so can't rate the actual product yet."