"was exactly what i wanted and delivered on time"
"Ordering was easy. Communications were great! Shipping was fast! Products were as described."
"I called and spoke to Will, a gas fireplace tech, who gave me answers to all
the questions that I had. In particular the difference between a gas log setup and a gas insert setup. I went with gas logs. They look real, I spent a little more, and it was well worth it.
"
"eFireplace store did exactly what I wanted. Good price fast efficient delivery of a great product. We will definitely do business again. "
"My husband and I bought a set to replace a crappy old 30 year old version that was so unrealistic and loud. While it seemed anything would be an upgrade from that, our new set really exceeded our expectations. The sand and embers below took the whole look over the edge. It was a bit of a process getting it installed as our gas line fed from the left and the connections only go in on the right side of the set so we needed extra piping and wanted to be extra careful everything was sealed and tight. YouTube is your friend for any clarifications the instructions don’t provide! But we love it and it’s ready just in time to put up a Christmas tree this weekend!"
"Purchased a blower that ended up not fitting appropriately, yes its the right model, but the gas line and pilot light are in the way of inserting. I will have to hire a professional to move things around and IMO not worth that amount of money. Attempted to return and I’ve got to pay a restocking fee (which fine I understand), but also I have to pay the original shipping fee that was free initially AND I have to pay to return it back to them via FedEx or UPS. Ridiculous. I explained all this to them and they wouldn’t even give back the original shipping. I will end up losing over $80 for something I can’t use. "
"Site was very user friendly, with exactly what I was looking for with great shipping and pricing. The competition isn't even close.
Product was packed very well and arrived quickly "
"I can't say enough good things about the Pilgrim fireplace grate that I bought. The quality is amazing, the shipping was quick, and the price was BY FAR THE BEST out there!"
"I purchased a fireplace screen and grate from eFireplace. Unfortunately the screen arrived damaged. I called the company and was told to file a claim online and send a photo. It was a quick simple process. In two days I was informed a new fireplace screen was shipped and I could discard the damaged one. I would certainly use/recommend this company again. It’s nice to know if something does go wrong they are their to correct it in a speedy fashion. Great experience!! "
"Quick and easy thanks for the seamless order"
"Shipping was fast and the heater was easy to put together. It looks beautiful. Some of the instructions didn't entirely match up with some of the images leading to slight confusion. "
"I'm happy with what I was able to purchase, but I felt the shopping experience was lacking due to vague product descriptions and poor search functionality. I felt like I would many slightly different variations of the same product and had to have a bunch of tabs open to sift through each to find the subtle differences. It would be nice if a particular item (fireplace for example) only had one page and that page gave you the options available (like with or without blower, what type of ignition, etc) so you have all the information in one place. Default accessories was also not clear so I ended up spending several hundred dollars more after learning I hadn't chosen quite what I first thought. Still happy, but not the smoothest online shopping experience. "
"Everything has been good so far. Still need to get the fireplace set up but delivery was easy"
"A very smooth transaction and reasonably priced "
"Ordered for grandsons wedding. they kept in touch with us right through deliverly . I emailed them to tell of the gift. They assured me that if ant problem arrives after grandson recieved it, they will stand behind their product. Sent me a way for him to contact them which I will include with the gift"