"Ordered a large round firewood rack and it arrived within days! It's perfect for keeping our wood near the back door for easy access!"
"I was updated via email every step of the way, and my fireplace gear was delivered in just a few days."
"A rep helped me find the fireplace doors that fit my fireplace and said it may be five days before they will be shipped. I received my order in about five days, I think. They fit right and appear to be of good quality. "
"Delivered on time and as ordered"
"This was the only online retailer that I could find ALL the vent pieces that I needed to install my pellet stove. There are kits available from several places but I wanted double wall and black in color. The website and checkout process were as expected. I received the parts in 2 or 3 separate shipments. Everything was packaged and wrapped very nicely with only a few small scratches ... which is unavoidable on black painted vents and was probably done at the manufacturer. But nothing was major enough for me to gripe. They sent along some product literature which I didn't need but is a nice touch. They sent a follow up email for an electronic version of the product literature. All in all I would recommend. "
"I had previously researched and chose the electric fireplace we wanted. With a google search of the model, I found efireplace with the lowest price and with free shipping. After placing an order a tracking number was supplied and the item shipped quickly. The fireplace was well packaged and arrived on time. Very happy with the service and value at efireplacestore.com"
"Website was easy to navigate so I could find the gas log set that matched my needs, the price was right, the shipping was free and the delivery was fast! Great experience until there was a defective part. I hired a professional installer who discovered that the pilot/valve assembly was defective. I called eFireplace while the installer was here - lots of talk about filing claims with manufacturer but no offer to ship me a replacement part. Now, almost a week later, no replacement part, no discussion about who will pay the installer for a return trip, no RMA so I can return the product etc. Very dissatisfied at this point."
"The long matches we ordered came very quickly and in good order and the fireplace kit is just what we needed. It was a pretty brass bucket that came with long protective gloves and other items. It came quickly as well and in in good shape. We will enjoy for years."
"I spoke with a young man names Will. It was way past normal work hours but he was pleasant, informative and helpful in describing the different types of venting and what would be best for me. Once that decision was made everything went smoothly and quickly.
My logs are currently waiting to be installed in my new house.
"
"Excellent communication. Prompt shipping. Good follow up"
"My firewood rack and cover arrived three days earlier than expected, took only twenty minutes an alllen wrench and pliers to assemble and is now looking great at my back doorway thanks!"
"Great selection. Speedy service! Quality product!"
"I wanted a drolet and decided to order Frome efireplace. Order was received early with no problems."
"This was my first time ordering from eFireplaceStore and I am very pleased. My product shipped promptly and tracking information was provided. My order was shipped via FedEx and through FedEx I requested to pick up the package at their location instead of having it delivered to my home. eFireplaceStore must have been notified by FedEx of the request because they called to confirm as their store policy is items are only to be delivered to confirmed addresses. The person who called me was extremely nice and reconfirmed all of my information on the phone."
"The product I purchased was received in a very timely manner, well packaged and in good condition. The product came with instructions for assembly and installation instructions which allowed me to install the product with no problems."