"Ordered a gas log set but unfortunately the middle log arrived cracked, along with the replacement. But the customer service made it a pleasure to work with them. They contacted the manufacturer about extra packing material since the delivery people evidently does field hockey with packages. All the replacements arrived within a week of calling customer service and they were an absolute pleasure to work with.
I would advise to check your logs for cracks immediately upon arrival and contact with pics and model number of replacement needed (see your included manual) and they will get to work very fast to correct currier mishaps.
My gas log insert is fully installed and looks fabulous! I couldn’t be more happy with the purchase. The price was under what the big box stores has for there 18” log set (I orders the 30” set) and looks beautiful."
"Thanks for your help with several order I’ve made for me new Napoleon Ascent Bl 46! Your patience is appreciated!"
"The doors arrived quickly and installation was easy. We have not used them yet so we don't know how they will last ."
"Ordered a new hearth pad. Loved that the color was alittle lighter than shown on website. The process of my order and delivery was excellent. Will definitely order again from them."
"Great service prompt delivery "
"I called to place my order and it was done in record time. "
"I have to say this was one of the best experiences I have ever had. I believe Kathy is the representative that helped me purchase the correct replacement doors for my fireplace and she was just fabulous. She even contacted the vendor to make sure I was getting the correct doors! WOW so fantastic. If I need anything else for my fireplace or if I hear of anyone needing fireplace parts or accessories, I will send them strate to the eFireplaceStore. I received my doors right away, and they were so easy to install.
Thank you eFireplaceStore! You are very lucky to have such a great employee.
Jaunice Thompson"
"The person helping was very professional."
"The purchase online went smoothly with no problems. The firewood rack was delivered on time and in good shape. The quality of the Woodraven rack is outstanding. It's built like a brick s... house. I have every confidence it's going to last longer than I do (I'm 72). You can assemble it with the tiny wrenches provided but it will be 10 times easier with a socket driver set."
"My initial quote went well. I called in to place my order and left a message for the salesman that I was ready to order and asked that he give me a call back. I have yet to hear back from him. I finally simply placed my order online for a slightly higher price. However, the shipment did go out quickly and it was received in good order."
"Wasn’t really sure what insert would fit, so i called and within minutes, I had my answer.From start to finish eFireplaceStore . Com was awesome,great email communication."
"ordered a grill and it came the next day with free delivery, exactly as ordered with no damage. "
"Stylish products look great on my new home. I liked the service and communication along the way. "
"The woman who took my order was very thorough. I appreciated her accuracy. Delivery was less satisfactory, but that was not eFireplaceStore’s doing. It was, however, shipped promptly and I was impressed with that."
"All promises kept. Better than described. Delivered on description, price, and delivery. Thanks."