"A reason to do business with a company is to get knowledgeable advice to help solve a problem/project you need to get done. The technical staff were good at how and what they do. "

"Curled up and won’t flatten. Measurements not even on all sides. Have to return and pay restocking fee. Will never buy from this site again. "

"I had a great experience. They shipped the next day, and the mantel is beautiful! I would highly recommend efireplaceStore.com. "

"Customer service was excellent. The sales person was extremely helpful with my order and what I would need. Delivery was fast and I had everything within a week. I would recommend them to all my family and friends. "

"called customer service twice before ordering. Knowledgeable staff. Polite and courteous. Logs are beautiful in our original 1939 fireplace. Very happy with the entire process and product."

"I texted a couple of questions about sizing and gas flow and they were answered immediately.
So I ordered the 24" Charred American Oak log set. Excited that the set arrived two days earlier than planned.
After following the detailed instructions, I lit a match. turned on the gas and had a beautiful GLOWING fire.
Thank you efireplace store!"

"The tools are beautiful! Elegant."

"service was good! got our product it a great timely lmatter
"

"Great item! Very fast delivery!"

"I had not been acquainted with eFireplaceStore.com prior to doing an internet search for fireplace tools.

After searching several websites and finally seeing what I wanted, I then priced shopped. eFireplaceStore.com had the price I was willing to pay. They also shipped the tools on the same day.

It was a very good experience. I've actually added them to my browser's favorites."

"I explored several online stores prior to purchasing a gas fireplace log and burner set. Efireplace.com provided in depth information and a calculator tool to help me select the sets appropriate for my situation. Shipping was fast and they kept me informed via email about the package. I can't rate the product itself yet because my installer is scheduled to come in a few weeks."

"Item was as described and arrived on time"

"We put off buying vented gas logs for our gas fireplace for SIX years. I finally (!) pulled the trigger mid-Sept and purchased the Real Fyre 20" Split Oak Designer Plus Vented Natural Gas Logs Set - Match Light...and we couldn't be happier with our purchase. Online ordering was simple and the delivery was quick (about a week). All items were packaged very securely and there was no damage. Logs are excellent quality, super heavy/solid and look so real! Installation instructions were clear and easy to follow - the only issue was I needed to order a second (longer) gas line as the existing gas connection is on the opposite side from the burner connection ($60 for a 28"gas tube). NO worries!

Can't wait for late fall/winter so we can light it up for some ambiance and warmth on cold nights.

Highly recommend eFireplaceStore for all your gas fireplace purchases. "

"Ordering was straight forward and easy; shipment was very quick and tracking information was provided."

"Ordered the 4" pellet stove pipe kit. They had the best price and shipping was very fast. "