"Yhey shipped right away and the product is very high quality."
"Item came exactly as described in the same week."
"I really like our new fireplace rugs. They fit well."
"We ordered our new mantel on Thursday and it was delivered on Sunday - arrived in perfect condition and more beautiful than the online pictures. eFireplaceStore offered the best price beating the competition by close to $90! Highly recommend."
"Very satisfied with the eFireplaceStore website. Easy to order and received my staff exactly as ordered. "
"quick delivery, nice product"
"I have found purchasing parts to be frustrating. More than not, the parts I purchase are wrong or to cheaply made to use. After trying to buy these flue parts at every HVAC company in my area, given the run around and assurance they had what I needed, turned into a complete waste of a day. I asked one question of efireplace, I received an answer immediately. I received my order exactly as promised, when promised. Price was right. Success!! Thank you so much!! "
"Extremely easy to follow information on their website. Almost any question you may have about a product are there and easily accessible. Delivery by freight in less than a week a was absolutely impressed. Everything professionally packed, palletized, and delivered in flawless condition.... "
"I contacted eFireplaceStore on Friday, September 11th after finding online the fire pit insert that I needed since the company I had ordered the insert from 11 days prior had just told me after calling them as I had not received my order as promised to only hear that it was on back order and would have to wait likely 2 more weeks. I spoke with Gary and asked if he could confirm that their insert was in stock and could be shipped out today as indicated on the eFireplaceStore website even though it was 253 pm. He very kindly confirmed that the insert was available in their warehouse and he would contact them to ensure that it was shipped out today for me. I received a confirmation of my order immediately and he said I would have it likely Tuesday but at latest Wednesday. Sunday evening At 9 pm FedEx Freight called and indicated that they had my order and would it be okay if they delivered it on Monday. I was thrilled and gratefully accepted- I had the insert at 10 am Monday. Now that is awesome service and I will definitely use eFireplaceStore again."
"Ordered the item and received it within a week!! Hassle free!"
"We ordered glass doors for our fireplace. Ordering was easy and I was surprised how quickly they arrived. We have already installed them and they look great. I will definitely be ordering from eFireplaceStore in the future. "
"I have an older gas-fired fire pit with electronic ignition. The pilot light stopped working due to corrosion. I was able to find the exact part I needed, and it fit perfectly. Shipping was fast and easy. I am super satisfied. Thanks!
"
"We were looking for a fire pit that wouldn't take 4 months to deliver, and eFireplaceStore.com seemed to be the only company with inventory that wasn't cheap looking. To my surprise, the shipping company contacted me the next day to set up delivery. Very pleased."
"I was surprised how quickly I received my stove. It was easy to install and works wonderful. "
"I got a delivery time (4 hour window) they never showed, I called and was told someone should have called me ,as it was not even in our town.
I asked that a manager call me the next day . No Call... I called efireplace , was told that when the shipper has it, it's on them.
I called efireplace and was told it was now scheduled for the next day 8-12.
I told the customer service that no one from the shipper had called and that time would not work. He did ,in the end get it worked out for me. Other than losing a half day of work for a no show, and no one will take responsibility.
As a general contractor in Tucson AZ. I will never buy from you again! I will buy local , pay more and in the end it will cost less. Horrible experience !
"