"Within a week I had my product. The box could of used a little help, but all in all it was good.
Easy ordering online. Fast turn around."
"I texted customer service to see if they had a particular item that I was looking for when I didn’t see it advertised. They not only got back to me immediately, but followed up with me within two days to make sure that I was satisfied. I ordered the item and received it promptly. We love our new fire pit and are already enjoying it! I would definitely recommend them to my family and friends. "
"We did our research on Electric Fireplaces. Found that EFireplaceStore had great value and could get the fireplace here in no time. It was sent Freight Shipping with FedEX and was package amazingly well.
The website was very easy to use and found exactly what we needed.
Already installed the fireplace and looks amazing. "
"Easy to navigate, very explanatory."
"These logs are so realistic, I was actually surprised by the authenticity. Heavy, well made and quick delivery. They look amazing in my fireplace and I am thrilled with this purchase!"
"Helped me find a fireplace hood and screen for my gas fireplace. "
"I had almost bought from one of their competitors until they dragged their feet when I was trying to order. Because they were slow I read the BBB reviews and was glad I didn't use them. I contacted eFireplaceStore because their BBB reviews were really positive. I confirmed what I wanted met my needs and went through a seamless online ordering process in about 15 minutes. I was kept informed of the orders process, received tracking info and received the skid of two boxes by FedEx intact with no visible outside damage. The prep work done to secure the boxes to the skid was excellent. And there was no damage internally either because of the way the burner and the logs were packed. Their competitor did finally get back to me with a discount but I had already placed an order with eFireplaceStore. I used their 110% price guarantee and to my astonishment they gave me a credit amount bigger than the late discount from their competitor and that was AFTER I had placed the order. They have my business for this type of need from now on for sure,"
"The fireplace was received with no damage (a definite concern on my part), and although not on the expected date, it was received in time to work for my needs. It has not yet been fired up (or even hooked to gas supply), it is a good looking unit and it would appear the flame pattern should be nice from the shape & style of the burner.
So far I think Efireplacestore.com is a quality company & I am quite happy that I decided to order from them. Price was less than any local source by 20 to 30 percent.
I do need to research a blower & maybe a remote."
"In this time of Covid 19 these guys came through as promised. No empty promises like local big name brick and mortar that failed to even return phones as promised.
Thanks for your great service!
"
"I enjoy that the site was easy to browse, good product and that it told me it would ship the same day and I got it much sooner than anticipated"
"Did my order over the phone. Very good. Shipped to mi. On schedule. "
"Placed the order and less than 2 weeks later had the fireplace sitting in my garage. The delivery service was super quick and painless. Now have contractors downstairs framing where the fireplace will go and looking forward to getting that installed within the next week and will update my review with pics of the final look."
"Fire ring was shipped on time and works great"
"These guys are very knowledgeable about their products. Are willing to spend time with me. I wish I had found them in the beginning."
"I purchased a fireplace refractory panel which arrived cracked. Their customer service representative was super nice and accommodating. After emailing me instructions on how to submit a claim, I was promptly sent another panel which arrived in perfect condition. The time it took was just one week! This is an excellent company to do business with."