"Efireplace store is a great place to shop for fireplaces and accessories. The staff is certified and provides great support, they even got on the phone with our contractor to answer his questions and concerns and to ensure our new fireplace was installed safely and according to code. Products arrived just as expected. I can't say enough good stuff about these guys."

"Saw the logs online, ordered and they were delivered 3 days later in perfect condition "

"Looking for a solid grate that won’t go bad in a year or two. So much online stuff is cheaply made. Grate is high quality and look great."

"Easy to work with. Informative and thorough"

"While they promise to contact you back (once you file a claim) in 24 hours. My experience with them is quite a bit better. I was contacted within 4 hours and the problem was resolved (satisfactorily) with in 20 hours. Great job!"

"I am completely satisfied with the materials purchased and the service I received. The quality of materials was good and I received everything in a prompt manner."

"Very efficient, kept me updated on order. Nice product. Looking forward to using it next summer."

"I was looking for glass doors for a gas insert that is no longer in production. I was not finding anything online while searching my model number, dimensions, etc. After one email request to fireplace store they were able to find glass doors and a track kit to fit my insert. I received the doors and track kit within a few days of placing the order and everything for perfectly. Great experience and very easy to do business with. I highly recommend eFireplacestore.com!"

"Shipped a week after I was told it shipped.Lost in shipping one fireplace damaged in shipping.I was not informed legs were separate.The stove is a joke with metal rods in the firebox taking up most the wood stove.I would not recommend buying anything from these crooks"

"From the online selections, to ordering, to updates, through delivery, the process was very easy."

"Nice Product - easy to assemble and install. Delivered on-time as promised.
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"ordered a patio heater and within 1 week it was delivered. This product was sold out in many other places. My calls to the customer service dept. were answered immediately and altho the reps could not tell m many specifics about the product( they suggested I call back another time) they could help me with delivery and stock questions."

"Everything about experience was perfect except the FEDEX part. "

"Worked with Will Murray who was very helpful with our purchase. It's August, so haven't used the stove yet."

"Ordered a new rug and fireplace tool set, plus a log holder. They will look amazing on my fireplace."