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Product & services pricing
3.79/5
Chance of future purchase:
3.90/5
Shipping & packaging:
4.29/5
Customer service:
3.85/5
Return/Replacement policy:
3.88/5

Verified
5/5

2020-05-13

"Service was quick and friendly"

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Verified
5/5

2020-05-13

Northwood Fire Ring

"I ordered this ring taking a chance it would be half of the product I was expecting. I was thoroughly and delightfully pleased with the fire ring when it arrived. It was a heavy duty steel as described and very easy to assemble.
When I have the bonfire going and the colors of the flames are bright against the backdrop of the ring, the scenery cut out is absolutely beautifully lit.
Great pricing and easy payment options made this a easy decision to make. The company communicated thoroughly through every step of the purchase and the product arrived exceptionally fast with free delivery!!! Thank you Efireplace!!!!
"

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Verified
5/5

2020-05-13

Good experience

"I ordered the fireplace and the chimney. Everything was exactly as advertised. "


Verified
5/5

2020-05-12

Fast service

"I had been waiting for our local chimney sweep to respond to my emails and calls to order a new set of fireplace doors since before Christmas. I ordered the exact doors that I'd been waiting for on May 2 from eFireplaceStore.com and they were delivered and installed on May 5! This is a very heavy item to deliver, but they sent it as soon as possible. Thank you!"

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Verified
5/5

2020-05-12

Fast!

"No delay shipping. ITEM ARRIVED FAST, paced well and flawless! Great product!"

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Verified
5/5

2020-05-12

Easy process

"Our firewood rack came in record time and was easy to assemble and looks great. "

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Verified
5/5

2020-05-12

Very pleased!

"Haven't used it that much since we just received it but it's put together and looks fantastic! "

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Verified
5/5

2020-05-12

VRT 3136 Fire Box

"Very pleased with it. It was delivered on time with no problems."

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Verified
5/5

2020-05-11

Great quality!

"the eFireplaceStore website was very easy to navigate and place order. My order was shipped in a very timely manner. The fire ring I ordered looks great and I cant wait to make my first fire in it."

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Verified
4/5

2020-05-11

Everything very good - packaging could be better

"Product as described. Very easy to use. My only gripe is that the packaging could be more secure. My product was damaged by useable. It wasn't worth going through the hassle to fill out the forms and go through the exchange process."

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Verified
5/5

2020-05-11

Replace flue termination cap

"Always helpful - a great resource"

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Verified
5/5

2020-05-08

Moose Fire Ring

"We love our new moose fire ring! We’ve received many compliments about it and have referred others to efireplace!"

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Verified
5/5

2020-05-08

Great Buying Experience!

"Super Fast shipping. Great pricing. Excellent products. Thank you."

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Verified
5/5

2020-05-08

Colorado Guy

"Needed assistance with choosing the appropriate fireplace grate. I called and got the info I required. Made the decision to buy immediately. The grate was shipped quickly and arrived in good condition. Fits and looks good in my fireplace."

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Verified
5/5

2020-05-08

Fast and free shipment, great product, even though the stove has not yet been installed and friendly people.

"I ordered the wood burning stove and I can not be happier with service, delivery and the price."

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