"No hassle and great product. "
"Found unique and beautifully designed screen and tools. Not the same old stuff you find everywhere. Excellent quality. Perfect and quick handling. "
"Shipping was free, delivered in only 3 days. Very high quality along with the 12 gauge steel, it should last for years! "
"The unit I bought was delivered just as the rep stated, and tracking was excellent! The product was just as it appeared on/line, and am very happy with it!
Terry Johnston"
"Your PB-18 pan burner does NOT come with a control as shown on its page ... I talked to your rep prior to ordering and he assured me it dies. Well, I received the burner yesterday and it’s only a pan and a gas hose! This is clearly a false advertisement and a scam!"
"My mantelpiece was declared lost in transit via UPS, Tinisha Harris in customer service handled my case with lightning like speed and within no time my situation was resolved. The mantelpiece arrived yesterday and will he installed today! "
"I wish I remembered the name of the woman who helped me. She was awesome. She was able to beat an online price and then recommended a glass cleaner for my for my fireplace that is far better than wheat I was using. I will absolutely be back to your store"
"Customer service was top notch and delivery was incredibly fast!"
"they answered all of my questions and directed me to a fireplace that would work well for my tastes.
however, they are specific about return policy and how it relates to delivery, but unfortunately the unit was delivered without inspection as i had a 10 minute notice before they delivered to my house and i was at work.
thankfully my neighbor took the item and noted the damaged box so the delivery company gave me a claim number.
also fortunately, the unit was not damaged.
needless to say if you want to enforce a strict return/rejection policy, you need to make certain your delivery companies follow the same guidelines put forth. more specifically, i would recommend ensuring a set delivery time gong forward.
"
"I am in the middle of a major renovation project and was told it was time to pick the fireplace and order it. I was given a set of measurements and that was it. I found eFireplaceStore.com easily while searching in Google and reviewed their site as well as 4-5 other sites. I found the eFireplaceStore.com site the easiest to navigate and sort/search and their prices were far more reasonable. I found the exact size fireplace with the exact specifications needed very quickly, had the builder review it, and ordered it. The process was simple and I felt like help was available if I needed it through the site.
My fireplace was delivered less than a week later in great condition, well packed, with no problems. Couldn't be happier!"
"Love the fire pit and arrived before expected time... I do wish it had come with a cover."
"Great customer service. Friendly web site. Easy to find the product needed and great reviews. Thanks. "
"Great product with excellent service and delivery"
"Fireplace box came in with a very obvious part missing as I ordered the one that had brick lining. Spent time on phone making sure that model had the brick lining before ordering. It came in with brick lining on one side and not the other. This was very obvious as screws were it should be were even showing. Anyone who would have sent that should have seen the big flaw it was so obvious. I still don’t know anything after couple weeks as say it is distributors ir manufacturer’s fault and they have to wait on them as could be another week or so. In mean time they have my money and I have a very damaged product"
"Through a difficult time with the national concerns of the Covid-19 pandemic. I was already in the middle of an un finished re-model and eFireplace store was able to provide me with products I was needing in an efficient time frame. They provided excellent service and know they employees were working from the house the experience was seamless. Thanks "