"Originally ordered a 10 foot rack and changed our mind due to location of the firewood rack. The representative made it very easy to change to the 8 foot.
Our order arrived and found it to be a very, very high quality product, extremely satisfied!!"
"As a builder, Realtor, and designer, I've purchased several fireplaces through another major online fireplace company. E-fireplace has better customer service, more personable reps, easier to get through to real people to discuss pricing, products, and installation, and quick delivery of undamaged fireplace. I had an issue with a Dimplex fireplace, after purchasing 4 of theses units from the other company within about an 18 month period of time. The problem with the fireplace came up after slightly less than a year. The other company didn't have the time of day for me, just gave me the number for the manufacturer. I had to call Dimplex, a time consuming call, and the supposed repair person never showed up. This time I purchased the smaller Napoleon vertical fireplace for the master bedroom in my own home. I love it! It was a great choice for the space, and offers all the options including an on/off timer! Guess it'll be Napoleon for me from now on, and I'll definitely use E-fireplace again as my vendor."
"Everything was as described. Fast shipping. Recommend highly.
Eliot, Maine
"
"Rapid shipment, item as described. Price could be a little better, but does the job."
"I recently purchased the Richmond Mantel by Pearl through eFireplace Store. The process was fast and easy. The product arrived when expected. It is a lovely addition to my newly updated formal livingroom. I would recommend eFireplace Store to anyone looking for a mantel their fireplace.
Mrs. A, Reading, MA"
"Was looking for a fire pit ring bigger then the ones sold in the big box stores. They had a 60 inch X 16 inch high steel ring that ships in five sections. Shipped when promised, fair price. "
"So far so good! Delivered what they promised!"
"Overall a great experience. The web site search characteristics were a bit frustrating but A LOT better than the other fireplace sites. Could not search on ignition type and many fireplaces did not offer the ignition type as an option. Time from order to delivery was VERY fast and the fireplace arrived in good condition. I expected a multi week lead time. Lead time turned out to be three days. The communications while we were in the shipping phase was very good. Overall, I would purchase from this vendor again (that is high praise for me)."
"I am very pleased with my new Bronze Fire Pit.
The quality is very good, easy to assemble, and looks great.
I am a Mechanical Engineer and I feel the overall quality and
workmanship of this Fire Pit is awesome.
Thanks,
Jim
"
"Everything was easy, from placing the order to the arrival of the product, with which we are thrilled, at our home. The lines of communication were open and the delivery was accomodating to our needs. I would gladly do business with them again and recommend them to anyone."
"I looked up the fireplaces on line and viewed their website. They had exactly what I was looking for and they had a guide to use to figure how much pipe I needed based on the roof height and pitch. I called and the sales technician was very helpful and verified everything for me and I placed the order with her. Shipping was free. There was some confusion on my part regarding the shipping in that the various parts came in different orders. I called my sales tech and she checked on everything for me and all the shipment arrived in great shape-no damage-and very promptly(less than a week). I strongly recommend them and will use them again if I need another fireplace."
"Very easy to find what we needed on website. Arrived as expected in a vey short amount of time."
"My husband found this site. We agreed on the fire ring with the flying Eagles! It arrived very quickly and is Gorgeous! Thank you for having what we wanted at a great price. "
"I was looking for a cast iron fireback and they had quite a few to choose from. Also pretty good prices. I called to ask if there was a specific way to measure for the fireback and they were very helpful."
"Ordered a Napoleon campfire style firepit and it arrived quickly - in 3 days - and in perfect condition. Install was easy, and it looks and works really well. Surrounded it with some beautiful black rock slabs. "