"Order arrived quickly with no issues!"
"Timely delivery product looks great, but haven’t used it yet"
"Easy to shop and fast, free delivery. Everything I could want."
"Remote fireplace starter delivered in good condition and on time. I was unable get fireplace started with remote setting. Instructions were not clear about sequence of installing batteries and checking for "beep" signal. I called and spoke with Phil who walked me through proper installation - he was very helpful and solved the problem. Excellent overall experience."
" my experience was very good from start to finish on doing my order and it came very quickly"
"Wonderful experience from A-Z! "
"Ordered a top of the line Empire fireplace. Tyler was very patient and guide me through the whole process.
When unit arrived it was slightly damaged. Filed a claim and response was quick and hassle free unfortunately the replacement door had slight marks on painted surface. Not all that noticeable but when you spend 5K you expect perfect. Anyway, installation of fireplace and vent has been completed and worked out exactly as planned. This is a new home construction project so it may be awhile before it is operational but I don't see any problems ahead. "
"Ordered a fire pit from eFireplace store. Was able to speak with live customer service rep about questions I had about the item. The store emailed me with information about my order and tracking on my item. My fire pit arrived quickly and no damage to item. Highly recommend this site. "
"I had no idea how to pick out a fireplace. Plus I couldn’t go look at any as our state had just started the Stay at Home orders. I looked on the site and tried to narrow down some favorites based on looks and size. I sent a few messages in just to try and get an idea of where to start. I received an email back from Owen the very next day asking me several questions about my house and preferences. Once I answered those he helped me narrow down some things. He even called me one day to check in and make sure I didn’t need to talk through anything. He gave me quotes for not only the fireplaces, but did all of the players Ning for what venting pieces I’d need also. I sent him a photo of my living room and the page in my plans with dimensions. I felt like I was talking to someone in a store. He was super helpful, available and knowledgeable about everything. I can’t thank him enough for making my fireplace shopping experience so easy! "
"Thank you for the prompt shipment of my fire ring, It will look great after i rework my fire pit. I will only buy American Made from now on. Thank you for the great product."
"Delivery was quick and was extremely happy with the way the unit and accessories were packaged. Also excellent communication to status of order and ETA of delivery. Instructions are detailed enough to allow for straightforward install
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"Received the set in just 3 days. Quality is excellent with solid heavy feel; tools working well!"
"Ordered all on line and all products showed in a very timely fashion. Would order products again."
"Ordering was simple, shipping was fast and the product we received was as described and of good quality."
"Was delivered quickly and looks great!"