"I am a person with many questions about products and their durability. The salesman was very smart and took the time to answer my questions and help me find the right product for me. The price for the quality you get is amazing. I looked at a lot of other sites and compared. I received my product quickly and it is awesome! Bear fire ring-very heavy duty. I will be enjoying it for years i bet. Thanks"
"Ordering anything over the internet always creates a tinge of uncertainty. My experience with eFireplaceStore had a glitch but, the way they managed and handled it, was exceptional. First, the logs I ordered arrived within a week but unfortunately, one of the well-packed logs was broken. I called eFireplaceStore not knowing what to expect. Within 24 hours a replacement log was sent to my house. That’s good service and a proof they stand behind their products. Nice job!"
"These are strange times with the covid 19 effecting all of us, but we had already started a remodel so I ordered a three sided fireplace from efireplace and the service was extremely fast. the unit arrived well packed with no damage, wish I could say the same about the cabinets we ordered for the kitchen. "
"I wish I could go to their store as the products are varied and great for outdoors like I did. The service was fine and quality excellent "
"Fast shipping. I will do business with them again. I got the CHIM-a-lator and it works as advertised. I made the right decision. "
"The sales support person I work with was able to answer all of my questions and provide me with the product needed. Other companies I called were not able to provide me with the answers needed or the correct product ."
"My experience was very professional and efficient! No frustration, only happiness from ordering to arrival."
"I bought my house in 1990 and it came with a 34" "Sampson the Grate" fireplace grate.
Our fireplace is over 4 feet inside and has a gas pipe starter sitting under the grate. Over the course of years of daily fires in the winter months it has brought many compliments from visitors. We finally saw some wear this year and decided to replace it. The customer department was very helpful and knowledgeable about the products. These things are very substantial cast iron and are a real standard in the industry. I can't say enough about how pleased we have been with the one we just received and hope to have many years of use with the 24" "Sampson the Grate" we now proudly display."
"The fireplace and chimney parts were exactly what I needed and arrived much sooner than expected."
"Tyler was very informative, always courteous and called back with information promptly."
"The video examples allowed us to decide which logs to order. Quick response to order via email. Arrived faster than expected, I installed the logs in about 30 minutes, sat outside that evening and enjoyed. The old logs from the same manufactuer lasted 16 years. We have not one issue, complaint. I shall return in another 16 years for new logs."
"Delivered to my house in very fast time and everything was absolutely perfect, I highly recommend this company! My job got done before my deadline thanks to this company "
"It took some time to find what I was looking for but once I did it was easily ordered and quickly delivered "
"Order a replacement fireplace Box! Arrived fast, looks great and good quality."
"We installed the hood today and it seems to be working as expected. We needed a bigger hood, we had a 4", because of the heat which our mantel was receiving."