"I spoke with Owen over a several week period and he was very helpful on helping me pick out the right Vent less Fireplace for our new home. I would highly recommend your company to anyone who needs to purchase any type of fireplace for their homes!! Again Thanks for all your support Owen!! Chuck Clements"
"I had a lot of questions about which insert I needed. The salesperson looked into each question and called me back very quickly with accurate answers."
"Quick delivery, good quality and great price. Had a chip on the brush holder but was replaced in just a few days. Would order again "
"There were some parts missing that were needed to install the doors, but after I called, the parts were sent."
"painless ordering and fast shipping , eFireplace store kept me updated on shipment and delivery .
Product was exactly what I needed."
"Easy to order , great prices, and quick shipplin "
"We received our heat deflector and it was exactly what we needed. Made with great quality, It arrived fast and in great condition. "
"My order was taken over the phone. I received an email within 30 minutes that the order had been pull and given updates through each step of the delivery process. RL Trucking delivered the products and placed them in my garage. The entire process was an excellent experience. I will recommend eFireplace and use them again. "
"Looked on line for fireplace mantels, selected the efireplace site it was easy to use and order."
"The screen was easy to put together and it really lies flush with the surface. The rear feet can be adjusted so as not to be in the way of the fireplace igniter. Just waiting for the cat to discover there is so much more space for him to cuddle up to on this cold day."
"The product I ordered came within 2 days. Unfortunately in transit, the bucket opened inside the shipping box, but they immediately submitted a claim and within another 2 days I had the replacement. Things happen that are out of our control sometimes, it is how the situation is handled in the end. That is why I have given them 5 stars.
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"" We needed to purchase a chimney cap for our outdoor fireplace. Found eFireplaceStore on line and called to speak with associate for the size and style we needed. He was very helpful in choosing what we needed. The item arrived in good shape with all the material needed for the project. With 38 years industrial maintenance experience along with building and masonry know-how you could say I'm not a novice but I think most anyone could install this well made unit easily. We really like the stainless steel fabrication because of it's durability and looks. When someone does a good job or makes a fine product, I'm a firm believer they need to hear about it. Well done! Five stars for sure. Thank you!" "
"I found eFireplace Store on a YouTube video, as I was seeking information on building a hearth for a free standing gas log fireplace for my home. I did not realize that prefabricated hearths were available at reasonable prices. I compared at a big box store what it would cost me to buy tile, cement board, plywood, and the other items necessary to build one, which would be about 2/3 of the cost of a hearth from eFireplace, and I’d still have to cut the tile and build the hearth. So I ordered a hearth that looked nice on their website.
Remarkably, the hearth arrived much quicker than I expected, in perfect shape, delivered to my driveway by a really pleasant driver. He helped me remove the covering, and it was in perfect shape. And it is more beautiful than in the photos on the eFireplace website.
I had no difficulty installing the hearth and drilling through it for the gas line. Now I’m looking forward to my local source installing my new fireplace on it, and I think it will be a truly attractive installation for my home."
"Owen was our rep for this order. He was so helpful with the whole process."
"Product is as advertised. Very easy to install. Looks good in place."