"Customer service was excellent, carrier was courteous, and delivery was on time and without damage. Overall, A+, by my standards!
Would do it again!"
"Purchased 2 of the rectangle shape Fiberglass Hearth Rugs for floor protection around my wood stove. One is a replacement for a brown one that I have owned/used for nearly 20 years. These give me piece of mind as the are really made from the best flame retardant material - fiberglass. The charcoal color is perfect for my décor and I am very pleased with my purchase from eFireplaceStore. Very competitively priced. These will most likely last another 20 years. Highly recommend this Merchant!"
"I ordered a Pilgrim fireplace tool set that I am very pleased to have. The package came in good condition in quick time. I would not hesitate to order from them again."
"Living on an Island in the middle of the Pacific has its challenges. One of them is getting
things that are not typically used. Although there are fireplace outlets they are few and
quite expensive. Will M. with eFireplaceStore was incredibly helpful with the design for our
system. The one down side is the cost of shipping, unless you are creative! We had a friend
in California that we shipped to at no cost and he sent it to us using USPS Priority mail at
a third of the cost quoted from eFireplacePlace.com. We saved over $1000.00 from what
it would of cost buying locally!
Thank You Very Much
Dave & Jeanne Hunt"
"works great how ever is not a (1) person putting it to gather very hard job"
"I ordered gas fireplace logs and they immediately took care of the order and shipped the same day. I received them in about 3 business days which was fantastic. I had a question about the remote control and they answered my email within a couple hours. Great service!"
"Technical advice and support was excellent. This is a patient bunch and they know their stuff. Very competent and easy to work with."
"Very fast shipping. Product as described."
"Good products, good pricing and fast delivery!"
"used this product to repair chimney cap.....worked great"
"Ordered glass doors for fireplace. Was delivered promptly to my residence and exactly what I wanted. Can’t beat that!"
"The item arrived in about a week. The corner of the metal surround was dented in shipping. I was able to straighten it and eliminate the dent and repaint that corner. After 10 minutes of shop work, everything was OK. The transaction is complete. No complaints."
"Items were all shipped quickly, however, the truck was too large to enter the neighborhood, and we had to haul the fireplace in a pickup from nearest major street. Two items were damaged in transit, and we submitted a claim form on-line. All of our issues were caused by trucking company. eFireplacestore issued a credit for damaged units, and an additional credit was given for the inconvenience at delivery ... all same day the claim was filed."
"I was in need of replacement logs, it had been 20 years. I was searching the internet and found these. They look so real, love them."
"Website was easy to use and has large selection of products. The three items i ordered were of great quality.
One thing of note was the size of the box for one item which was shipped separately was ENTIRELY way oversized for the one small item enclosed, resulting in wasteful packaging material being used. Maybe they ran out of small boxes that day? :)
10/10 Will use your website again "