"This website made it easy to find exactly the pieces I needed to go along with the fireplace that I had purchased. and shipping was very fast. The order came a week earlier than expected"
"Replacement panel was better than original. Price was high for a piece 24in by 18."
"Great customer service and knowledge of the product."
"Fantastic service, product, and function. A rarity these days for sure! Worked like magic right out of the box. As a designer and engineer, I will continue to be mesmerized by this innovative and dependable fan and it never fails to amaze!! my friends."
"Rarely do I order online so when I was looking for a fireplace, the last place I thought to look was online. After trying to shop local stores for a firelace & being disappointed either with the quality of lack of availability, I finally resigned myself to look online. I knew the dimensions & what I wanted so I was partway there. My call was taken by Owen. He was great. He listened to what I was requesting & answered all my questions & even offered advice on product selection. The fireplace arrived quickly & the installer was impressed with the ease of installation."
"Was absolutely great to deal with ,very quick shipping and arrived undamaged and packed well. I will be calling and ordering more with them !!!!!"
" Fast and accurate shipping. I've ordered from eFireplace four times in the last two months without ANY issues.
I will defiantly order from them again. "
"I own a Wheelhouse fishhouse with a Empire Heater place with a vent extending out side that got in to a Truck accident on a Lake of all places. I needed to replace the vent but even the original installer/Mfg could not help me identify my replacement parts! Efireplace Tech's helped identify my replacement parts and helped order what i needed to get back out to the lake and fish. The Tech had to call me back after a lengthy investigation but he made sure I had the proper parts and were safely rated to accomplish what I needed in a very unique scenario. Thanks for the Help! I'd use their support again anytime I will need assistance in the Heating industry. Very pleased with this above and beyond service. "
"good website,my only problem is my propane heater does not get hot enough to run fan until heat shuts off then it will run for awhile under heat sink condition"
"Great. what I wanted was available and at a reasonable price. I live in the middle of no where and yet received my product within 4 days."
"Very knowledgeable staff. Items arrived sooner than I expected. Love how realistic the fire looks.
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"We needed a little extra heat for ou basement. This is exactly what we needed. It does a great job of adding enough heat to make the room comfortable. It was easy to install and beautiful flame, so realistic. We added the surround and the doors it's beautiful.
The company is great. Ordered and it arrived as scheduled. The company kept us posted as to when it would be at our door.
Thank you
Cathy Sullivan"
"beyond pleased. Thank you"
"I was happy to find the fireplace screen we needed for a lower price than other online retailers with free shipping, and then as a bonus it arrived in only two days!"
"It was so fast and easy to get the blower. I will say the instructions could be better - as easy as it is, they should be straightforward 1-2-3 in drawings but the engineers still must write them. Installed it in about 15 minutes. It is a bit louder than expected but air movement is worth it. Still don’t understand why these aren’t standard on the fireplace. "