"My wife and I recently purchased a fireplace insert and chimney lining supplies (she purchased the fireplace she wanted, I went back and purchased the installation supplies) and despite an error I am still giving them 5 stars! The fireplace arrived quickly and everything was perfect. When I received the installation supplies - the wrong parts were sent. When I contacted customer services my call was answered quickly, I was given simple instructions to correct the issue and was sent the correct parts the following day. The correct parts were FedEx delivered on a Sunday!! Great products, Great Service!! I will definitely use this company again in the future."
"We needed a mantel for our fireplace, and we needed it immediately. The mantel was shipped the same day we ordered, and arrived quickly. It is beautiful, was well packaged, and looks fantastic in our living room. Our contractor had to cut the sides to fit it in the space, and it still looks amazing. We’re so happy with the mantel, the service, and the reasonable cost. "
"The website was easy to use and the shipping was very very fast"
"I was very pleased with the ease of purchasing the gas stove from eFiresplace store. I did call and speak with Will several times to get questions answered about the stove before I decided to order. He was very helpful. My stove came within a few days of ordering and I was very please with my purchase. I have not installed the stove yet as this was for a new construction and needed stove before I could complete the walls around the stove for exact measurements."
"easy and fast service had what i needed at a great price"
"Easy to install and look great!"
"I needed a blower for my fireplace, I wasn’t sure which one would fit. I emailed customer service. I had a reply back promptly. I ordered the blower, it arrived exactly on time and works like a charm."
"Came quickly. Was packaged well. Flames are sooo realistic and the logs glow! We love it!"
"From beginning to end was a great experience. Kathy, was patient and knowledgeable. She walked me through what was necessary to get the correct piece needed. Ordering the product was a breeze and shipping was crazy fast. If needed, I will be a customer for life!"
"Great service nice people excellent product. Fast delivery ordering another one for my other fireplace"
"Ordering our new fireplace insert and accessories was made super easy by the eFireplaceStore. The Technical gentleman, who helped me select what I needed, was knowledgeable and helpful. He placed the order and processed the payment for me. Once ordered, everything arrived in a few days in perfect shape. We're super happy with the company, the process and the products."
"Fast response, good pricing, shipped quickly"
"In stock and quick shipping."
"Just what I was looking for, delivered in just a couple days. Looks great in fireplace."
"I feel that E Fireplace store acted in a way that any store should act who are concerned about their name and reputation and that's commendable in the times we live in."