"Dealing with the manufacturer was frustrating, but after weeks of back & forth I finally got the information & part number I needed. Once I contacted eFireplaceStore, the part arrived in a couple days, The web site was easy & the price was competitive."
"Bought an ODS for my fireplace after speaking to Brett (technical support), who was very knowledgeable and gave me excellent advice on testing n replacing my old ODS ! Am extremely satisfied with this purchase and company ! "
"I upgraded my fireplace in 2018 from logs to LP as I cant find suitable wood here in Freeport Bahamas. Pine does not work and stinks up the house. I found this company online. I installed the entire upgrade myself and your company was very helpful on the few questions I encountered via telephone. The instructions ( hard copy ) included with the kit were easy to read and understand. The local gas expert did inspect the install for me and found no problem.
Well, you may say a fireplace in the Bahamas, but we do have a few evenings in nov. dec. and jan. where it makes my theatre room very comfy and relaxing for myself and my dog. My wife stays upstairs!!"
"Excellent experience. Great seller A++++. Prompt delivery. "
"From the beginning of my purchase, the salesperson made me feel comfortable. I was hesitant about buying the items, however, the staff put me at ease."
"Great service, order and then the follow up letting me know when to expect it."
"Five days after I ordered the fireplace grate there was a $100 reduction in the price and free shipping- a total of $130.00 difference. I called and asked if I could pay the current price and was given was told that they could not, but did refund $50.00 to my credit card.
Crate is well made and works well. "
"Had a problem with the wrong part being shipped. Called e-fireplace, talked to Kathy Friday morning. Explained the situation, Kathy knew exactly the part I needed. She kicked it in gear and the part was on my door step the next afternoon. Amazing to say the least. Thank you, Kathy!!"
"We moved to the mountains 10 years ago and have finally made the decision to get a blower for our Heritage propane heater. With the cost of propane sky high and our really cold this season, made us make the decision. I called E Fireplace for the part and they were extremely helpful. The best part, it came in 3 days, and we are installing it today. I am hopeful it will help and be quiet!! It is not easy to find help on the internet and I was so happy to get to talk with a person and ask about this blower since it was over $400, I wanted to make sure it was right, and they answered all the questions to our satisfaction. Thanks again for your fabulous customer service. Kathie "
"Nice customer service, product fast, grate exceeded expectations !!"
"My fireplace rug arrived super fastand looks high quality "
"The replacement blower kit for our gas fireplace arrived on time as promised and was a perfect fit. The new blower is so quiet you can't hear it run and the temperature control to activate the blower is another great benefit. Overall the new blower provides more heat in our living room and makes our gas fireplace more energy efficient.
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"Excellent. Delivered promptly and as advertised."
"I got to speak with a knowledgeable certified specialist who was able to tell me exactly what I needed, got the items ordered for me, and was very informative and helpful throughout the whole process. It took less than a week to get the items, and everything I ordered arrived in good condition. All around great experience."
"It was exactly what I was looking for. It arrived very soon after ordering. It lies flat and is comfortable to kneel on while tending the fire. It is great looking"