"I have gone through 3 grates in the last 5 years and this one looks legit. I purchased the Pilgrim 18 1/2 inch T series and its going to be perfect in my home. Has great clearance off the bottom for your coals and the air flow is perfect. One thing I liked about this is the lifetime warranty. "
"Service was fast with good followup throughout the shipping process. Their TIPS were a nice and helpful touch.
New stove arrived exactly as promised and installed nicely.
Zero complaints with efireplace!"
"I was able to reach an actual person quickly who answered all my questions. Order was fulfilled quickly and accurately!"
"Great Service and fast shipping. Product arrived and seemed to be in good shape. The only feedback I can give is that the product looked like it maybe had been unboxed, and then re-boxed for some reason. I am unsure if this was because the unit was just the burner and not the log set, so it needed to be removed from the box? Or if the unit was not new and was refurbished? (I did buy a new one, so hopefully this is not the case).
In any case, the unit arrived in good condition, and seemed to have been properly tested and ready to go! I have been using it for almost a week and it seems to be working great so far."
"Orders some parts and it was easy and fast. They provided tracking and step by step so you knew your order was being handled. I will be using them again soon and buying at least 2 more fireplaces for the house."
"Couldn’t be happier! Highly recommended "
"This was our first purchase with efireplacestore but we had heard good things from a friend so we were quite confident with our purchase. The logs in person are even better than the photos online! The selection process was simple, delivery was timely and the log set looks better than expected. One person even asked us if we purchased our set from a local custom company (that charges 5x the amount!). "
"Well made product. Fair price. "
"The product works (power sweeping wipe) well no issue with using it. "
"When I accidentally ordered the wrong size gas logs, eFireplaceStore's customer service promptly corrected my order and recommended a product better suited to my needs. They were helpful and courteous over phone and email. Shipping was fast and well-packaged. Product is high quality and couldn't ask for a better experience."
"Pricing was fair. Part was in stock. Shipped right away. Was updated on progress of order. "
"Expert advice and service, and quick shipping"
"The customer service rep, Tyler is very knowledgeable and courteous. "
"Painless shipped on time!!!"
"Always prefer personal contact, however since the Web Site and related information was so well presented it was easy to navigate, identify and order exactly what I required.
Will definitely use again for future needs.
Thank you."