"Good help from sales in design "
"Item arrived undamaged and in a timely fashion "
"Everything went smoothly and the system worked beautifully. Very easy to install. Couldn’t be more pleased "
"Excellent Service Great Technical Advice Would Highly Recommend "
"Had no problems with ordering, shipping or delivery. Will do more business in the future if needed."
"Ordered and it came early! Will be ordering again! "
"Had what needed, received it quickly everything went perfectly"
"Customer service and information related to chimney requirements have been good, I should receive the bulk of the order soon and hopefully all the shipments will arrive in good shape. So far all is good, I would recommend eFireplace ! "
"Great selection of fireplace products (the best I've ever seen), low prices, and outstanding educational materials. Products shipped and delivered quickly with plenty of status emails and updates, and arrived early and in good shape. Products were good quality and as advertised. The website could use a few improvements, like allowing multi-select in filters (like filter on both 25" and 26" size items at the same time; currently you can only single-select one size), and better display and selection of colors when shopping for hearth rugs."
"Great Price & Fast Shipping! "
"I was looking for a new grate and saw your advertisement and was very pleased to see all of the helpful information on your site which help point me to the correct size of grate for our fireplace. I also was happy to see how many different types there are to choose from and in a price range anyone could afford. The cast iron style grate I chose was perfect and as a bonus fit right in with my wife's decoration style, "colonial". Shipping was spot on and was delivered in one week at no additional cost. Great service I will definitely purchase from your company again. Thank you Gary "
"I called about a particular firescreen. Kathy went above and beyond to make sure the sale went through. Today that is an exception whereas that was the norm in the past. She was super professional and cheerful. I've recommended your store to my daughter."
"Had storm damage and needed a replacement fireplace vent quickly as our Gas fireplace would not stay on without it. none of our local supplyers had the part in stock, Ordered from eFireplacestore.com and got the part in a few days in spite of the statewide storm flooding and highway closures. I ordered in the morning and they shipped same day. "
"Good price. Quick delivery."
"What you need to know:
The direction are simple to follow. The install was easy. The only downside was 1/2 of the sealant had dried in the tube. The good news was there was still enough to seal the damper in place.
The background story.
Years of burning wood in a fireplace insert had rotted out the original chimney damper.
I had the chimney inspected. They recommend placing a damper on the top of the chimney, repairing brick, sealing cracks in the shoulders, water proofing and new sheet metal in the fire box. The cost estimate was just under $2000. This seems like a fair price for a two day job that included the parts.
Since I have the tools I decided to DYI this work. So far I have done the most important step; placing the damper to stopping warm air from going up the chimney."