"The product I ordered was wonderful and the lady I talked to on the phone was very helpful as I did not have the product number of the item I wanted. It was shipped the next day and I received it in excellent conditon, would recommend this company to any one interested in a fireplace rug."
"Customer salesperson experience was above and Beyond expectations excellent company great Staffing"
"Received exactly what I ordered in rapid delivery at a competitive price. "
"Let me begin by saying my husband and I had been searching for a replacement for our fireplace for probably a month. When we found this website we got exactly what we needed and so quick. We’re thankful to have found this store with the product we needed! "
"Excellent experience all around. I ordered after Christmas and it arrived in two days. Very great quality and easy to assemble. Works perfectly for our new outdoor fireplace. Thank you for your excellent service,"
"Outstanding service. Ordered our fireback and we received it right away. It is beautiful and high quality."
"I was shopping for a chimney cap for a while. I wasn't sure what size I needed. I called and talked to a pro and in 10 minutes I bought the right cap for my application. I am very pleased with the whole process."
"I found a fireback design that I really liked. I purchased it just three or four days before Christmas.
It was shipped the same day I purchased it and arrived in time for Christmas. Very quick delivery for a very nice product."
"I called and they found me the part I needed .had it in two days would definitely recommend these guys "
"Great experience! I haven’t installed it yet, but I love the fireplace and was kept informed throughout the purchase process."
"I just want to thank you guys so so very much, my doors for my fireplace got here before Christmas ,they look beautiful, they're great we love them, thank you, thank you ,thank you very much, and I will prefer you to other people ,yes!"
"The Primo arrived faster than I had anticipated and everything was in great shape ."
"Needed a safe screen in our new home B4 Christmas /family. We did receive it at $50.00 MORE than on Amazon.
The heavy MESH has some wrinkles in it. Via shipping. That is a drawback as I see it. "
"The grate that I ordered was well made and shipping was fast thank you"
"Very knowledgeable Had the part the next day. Unplugged old controller plugged in new controller and the fireplace worked instantly. "