"We were told by another company that there was no thermostat for our older, discontinued fireplace. I found that hard to believe so searched another place. Found this place online, placed a call and a few days later, our part arrived! The directions are a little hard to read so we've hired a heating and cooling company to install it next week :) So on that note, don't know how well it works yet but the order was easy and item arrived quickly! "

"Smooth transaction and delivery!"

"Good customer service ..helpful"

"The customer support team was able to assist with my exact needs. Was very kind and got my order out to me very quickly. Will be recommending to my family and friends! "

"Easy site to use. Delivery was much faster than we expected."

"My experience with your company was great.
Kathy Olson, your phone sales rep, was helpful beyond what I would normally expect.
The part I ordered arrive quicker than expected and was exactly what I needed.
If I need anything your company sells in the future I will contact you.
Thanks for the great service
J. W. Smith "

"Furnace arrived in two days!"

"Customer service was first class from initial questions all the way through ordering and shipping."

"Fireplace grate was exactly as described. Shipped out instantly and was here 3 days early. "

"I order a Gas Fire log combination that was backed log. I called about get a set that would not be back logged and has the same appearance. I have received the logs and can not imagine a better gas log."

" Called the number and person answered! No multiple delays ! Was impressed with salesperson and how very knowledgeable of parts and products and patience with multiple questions sometime repetitive .
have been searching for pcs to match up to existing pipe i had to hook up a used oil burner in garage .
The actual dura tech rep could never answer if and what i needed in past !
While not the cheapest product to purchase anywhere . I feel the value of the free shipping , the perfect explanation of what was needed was the best value of the deal . Ordered on the on line site ...seamless operation .
every thing went together ..fits like glove ! Old school service with modern twist :)
Thanks E-Fireplace !
Peter J Smock "

"My items arrived on time and are well made and attractive. They look great by the fireplace!"

"Shopping/purchase was easy. Product was damaged beyond use when delivered. Filed online claim form. Awaiting delivery of replacement order, now 41 days after original order date."

"This website was easy to navigate, they had the best price, and shipping was very fast and free. I would highly recommend this company. It's always good to support business directly rather than always buying everything from Amazon."

"The staff at efireplacestore were very helpful and knowledgeable. They had many logset options to choose from, and all the parts, pieces, and accessories I needed for my project. Purchasing was easy. Shipping was quick, and the product arrived in great shape. Nothing but good things to say about this purchase. "