"We ordered a linear direct vent gas fireplace from eFireplaceStore. It was delivered the following week, and though we haven’t installed it yet, I can tell we’re going to love it in our remodeled family room!! The customer service at this store is EXCELLENT. I received personal phone calls from both Tyler and Melanie to help me with my order and help me prepare for the delivery. Wow!! I can’t remember the last time I’ve had this type of customer service for an online order. They were both so professional and knowledgeable! Thanks for everything:)"

"Recently, I ordered a hexagonal steel log rack. It arrived as promised on time, and the assembly instructions were clear and concise. It is a beautiful addition to my re-landscaped backyard and firepit. Gordy Griller"

"Very knowledgeable staff."

"I had recently installed one of their inserts for a fireplace and needed more of the lava rock. The order was easy and seamless...I received it in 2 days! I recommend their products. I love the insert and rock that surrounds it. "

"Ordered in the morning and received a notification that afternoon that my order had shipped. Arrived 3 days later in good condition."

"When I called they were knowledgeable and extremely helpful. Would absolutely recommend them to anyone "

"The staff is great and awesome will work with you to resolve your issues. Easy to place orders. "

"reviewed your site and saw that you had everything I needed to relocate the 3" pellet stove pipe because of interference due to an addition I added to my cabin. I ordered on a Monday and received on Thursday of the same week. Couldn't have asked for better service!"

"Website was easy to navigate and product arrived true to description and color "

"One of the boxes was opened when it arrived and the other box was poorly taped and basically open. Logs appeared to have small cracks that could have resulted from shipping. I hope the cracks do not become larger with use. Set looks good once installed. Update- within minutes of posting review I was contacted by customer service and told they would replace the logs if needed. Great response!!"

"I can honestly say this was probably one of the best buying experiences that I have had. I’d been unsuccessfully searching for a replacement FireMagic grill for weeks. I tried the traditional brick and mortars with no success. So I began my deep dive into the world of Internet BBQ shopping.
The prices were all about the same as they fluctuated up and down with the holiday. And then, I found it. The unicorn - it was considerably “better than all the rest” (cue the music) and I thought - this can’t be real.
I had my list of notes, questions and numbers ready so I called. By the time I finished the conversation, I was sold. He answered every question I had with patience, knowledge and pleasantry.
At this point, living in SoCaI, I had permission to yell “eureka” in my head!, and that positivity was carried throughout the entire experience.
The grilled was prepped and shipped in a matter of hours. I was kept up to date daily regarding the shipping and ETA. I even received a phone call the day before about the grill delivery. Every aspect of this transaction was perfect. Seriously. And my friends and neighbors are tired of me ranting about how good it was, but they’re also asking when I’m going to use grill! The whole process was completed in less than a week. I truly think the “e” in eFireplaceStore really stands for “excellence” (and, well, eureka! I found it ;)"

"Very easy to do business with and very fast shipping, arrived days sooner than expected. Real people to talk to with questions"

"Product arrived on time in perfect condition. Communication with fireplace store was timely and informative, I knew exactly when the package was arriving."

"Having trouble with all the names and parts list it became confusing to me to complete my installation for my wood stove chimney. Called and got hold of a tech rep, Nevins, that understood my issue and helped me complete my DuraTech setup.
His knowledge was very helpful with my confusing questions about what I needed."

"great service very helpful "