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Product & services pricing
3.75/5
Chance of future purchase:
3.89/5
Shipping & packaging:
4.28/5
Customer service:
3.86/5
Return/Replacement policy:
3.88/5

Verified
5/5

2022-08-17

professional

"This was my second time using this company and both times were perfect. The first was for flue which arrived on time and as ordered. The quality was very good. This order was for insulated board to protect my floor. The only complainant I'd have with this order es that the corners are rounded which was not clearly shown on the web site. Not a huge deal but wasn't exactly what I expected"

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Verified
5/5

2022-08-16

Quick and easy

"eFireplace website is so easy to use. They have a huge supply of pellet stove pipes in stock. The order came exactly when they said and in perfect condition! "

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Verified
5/5

2022-08-15

Fireplace Set Up

"I purchased the tools for the fireplace as well as a cradle insert. Everything was delivered on time and high quality."

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Verified
5/5

2022-08-12

Beautiful

"I am absolutely amazed..the easiest most seamless purchase I have ever had! So thankful!"

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Verified
5/5

2022-08-11

very satisfied

"very knowledgeable over the phone and very helpful with explaining the product. very speedy with shipping out to customer. over all very satisfied. will definitely recommend to others. thanks robert "

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Verified
5/5

2022-08-08

fireplace order

"I was surprised with the ease of the order and tracking of the fireplace unit and pieces. The salesman was very well versed in the products and the parts came quickly!
I will use them again.
Thanks!
"

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Verified
5/5

2022-08-06

Super fast delivery

"Ordered online for a nice sale price. Had a couple of questions and the online response was spot on & very helpful. Delivery was fast from Fedex freight. Product was properly packaged. Now waiting for our contractor to install. Hope stove works as advertised. Highly recommend eFireplaceStore.com website and company. Thanks!!!"

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Verified
5/5

2022-08-04

GOAT. Greatest of all time!

"Lightning Fast Delivery!!! Got my fireplace almost before the order was placed, sales force was knowledgeable and professional beyond belief. No question he didn’t look up and get an answer for and then found me a killer deal. Packaging and shipping was first quality, no issues whatsoever. Will buy my other supplies from them. "

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Verified
4/5

2022-08-04

Very Good

"Easy to order and del as promised"

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Verified
5/5

2022-08-03

Great customer service

"I was having trouble figuring out what would work for my existing fireplace, and especially finding an insert with the driftwood logs that my wife wanted. Cody helped me sort through what size and particular appliance was best for my firebox. "


Verified
5/5

2022-08-03

"My first experience was friendly with next day delivery!"

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Verified
5/5

2022-08-03

Excellent Service

"Was able to talk to person on the phone . Then was able to order online , track the order, which arrived in three days. "

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Verified
5/5

2022-08-02

Lawrence Baba

"Nevan,
Was the best, He help me and answer all my questions !!!
Thank you all

Lawrence Baba
"

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Verified
5/5

2022-08-01

"I don’t buy on-line if I can avoid it. But, costs to do double walled stainless chimney is 25% less than buying locally. I recommend this company.
"

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Verified
5/5

2022-08-01

Parts Order

"Tech was excellent at helping us diagnose the problem and get the right part for our fireplace. Shipping was extremely fast! "

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