"Best price I found on the web. Tools are a perfect size for my Lopi fireplace insert. Stand was simple to put together (wrench included) and is very sturdy. Handles are well designed with nice subtle decorative standings. Right angle brush works better than a small drugs. Shipping was fast. I wish I could have attached a photo. "
"We just moved in our new house a month ago and are faced with a winter storm coming. Our house is total electric with LP gas for back up. We had plans to put in a whole house generator but ran out of money. We were desperate to find a source of heat. We went to two local gas log companies and it was going to be a few weeks out. I went on line and came across Efireplace Store. I called Tuesday and talked to a lady that was running late for a funeral, I told her to go, that I would call back the next morning. Rather than waiting, I went ahead and tried my luck at ordering, reluctant and desperate. I called the next day and talked to the same lady and she confirmed that my order did go through and I should receive my gas log set by Friday. Well, at this same time, I have been waiting on another package that was ordered 2 weeks before I placed my order for the gas log set and judging by that, I figured we would have to go to our daughter’s house in another town. Well, to my great surprise and most grateful feeling, our log set arrived on Friday and everything was packed for protection. Nothing was damaged or missing. We were able to get them installed that day. They preformed wonderfully and looks great. The snow storm came that evening and by 7 am Saturday, our power went out and was out until Wednesday morning. Trees down everywhere and roads covered in ice and temps in the 20’s. Thanks to the Lady that helped me and thanks to Efireplace store for a great job of getting us heat. Truly amazed to how fast they got our order to us, and by the way, I still have not received the other order that was placed prior to this one. Forever grateful! "
"Everything was fine until I opened the box with the logs. One of them was broken and when I called about it being replaced I found out it would take an act of Congress get this done. Fill out this form and send a picture of the broken piece. I just paid you $1,200 and you don't trust me when I tell you one the logs is broken. Must have a picture. This baloney. Just send me the replacement. You act like I am trying to rip you off. At this time I would not recommend buying from nor would I. You have my order number and that the front log is broke. Just send me a replacement without all of this form crap."
"Ordered a door for a 30 year old fireplace. Worked great...shipping was remarkably fast."
"Hi there, It was a very nice experience from the phone order to the delivery it was delivered in a plastic cover and it arrived in 3 days amazing. Will pass on my positive experience with your company "
"Needed new doors for a 20 year + fireplace. Aaron was very knowledgeable and provided me with correct doors to order. Very easy to install as they were exact replacement."
"We purchased our new set of gas logs from efireplacestore.com. it was a great experience, website was easy to navigate, delivery was fast, and especially loved the updates about out order. Will definitely use them again."
"I ordered replacement fireplace doors. Easy online ordering process. Cheaper than other websites. Order processed quickly and shipped fast and box came with damage. "
"Easy precise doors for my fireplace. Will be patronizing again. "
"I purchased the eco fan 812, and it really delivers. Our woodstove has a blower, but it is loud and uses electricity. Since we are planning to go off grid, I gave this fan a shot, and I'm so glad I did. It is virtually silent, and it warms up the house even better than the blower. As a result, we are using less fire wood because it actually makes us too hot if we use as much wood as we did before. I am thrilled with it, and I have already recommended it to friends that have woodstoves. "
"I ordered a replacement burner for my gas logs. Ordering was easy, the items were packaged securely and the order was delivered promptly. I highly recommend this company."
"My experience with the eFireplace store was outstanding. Great customer service and quick delivery. The individual I spoke with was knowledgeable and friendly. "
"We troubleshot our gas fireplace issue and went straight to efireplace to purchase our repair parts. They were the best price and super fast delivery! We only use efireplace!"
"Customer service is awesome. They answered all of my questions before I ordered the fireplace logs. Shipping was very fast. Package really well. Install and setup was very easy. Directions are very clear to understand.
They look amazing, very warm. They heat up the front half of the house, which is what we were looking for. Would highly recommend the logs.
Very satisfied. "
"We were set several emails letting us know of our product location and arrival time. Which is very important now days"