"While ordering my computer added a couple of things. This caused a little problem with the order. I called and it was put in order and the part was shipped. It arrived quickly and in good shape."
"I was given the wrong advice when I ordered the replacement remote/transmitter set. When I realized that the two connections were of different sizes I called customer service. The person who answered confirmed that I had ordered the wrong part. He asked for a few pieces of information about my 16 yr old fireplace. And then he proceeded to determine the correct parts, order them for me and placed a written request for the return that I need to make. He made a mess into a simple procedure and then completed the work for me and I'm getting the correct parts. That is what I call superlative customer service! Now I can't wait to get the next shipment and finally have a fireplace that I don't have to turn on by moving the transmitter needle."
"The sales man was great and he was very helpful. "
"Glass stove mat in stock, free shipping and fast delivery"
"It was a great experience putting it together . It all worked like it should."
"looks like this stainless cap is just what i needed stopped the water from coming down chimney.
shipping was really quick, and the cap is a lot better quality than the previous one."
"We have had several fires since getting the new grate. It really works well. Spacious wide and deep! It holds the fire well and does not have legs in the middle that make it hard to shovel out the ashes. Very glad we purchase this from efireplacestore.com! The order process was easy, and it arrived quickly."
"Easy ordering
Quick shipment
Very satisfied "
"It was easy to order and the part came quickly. Simple change out and I was done."
"A very good experience, starting with helpful hints for selecting the val.ve, placing the order, and especially with keeping track of the progress in shipping, even confirming of delivery. "
"The item we ordered originally was backordered until late February. They offered to find a similar replacement, which was acceptable to us. Shipping was free and came pretty quickly considering the current supply chain situation. All correspondence with them was surprisingly quick- we had responses from them sometimes within an hour. Highly recommend this company for any gas log purchases!"
"Research was easy to complete prior to placing order. The rug is protecting my wood floor in front of the fireplace."
"Best experience ordering on line I have experienced. Normally due not order on line if I can help it. Was unable to find a grate here in San Antonio.
From start to finish was an excellent experience. From time I ordered to receiving the grate was approx. 6 days."
"Devon was awesome and extremely helpful answering all my questions before placing my order for a new fireplace. I would definitely recommend!!!!"
"Pricing was very competitive, was notified in advance that shipping delivery was three days, was called an hour before delivery from the common carrier. Material was packaged well and was on two skids, There was a lift gate on the delivery truck that made it easy to put on my Pickup truck. 5 stars in my eyes, Gerry"