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Product & services pricing
3.75/5
Chance of future purchase:
3.89/5
Shipping & packaging:
4.28/5
Customer service:
3.86/5
Return/Replacement policy:
3.88/5

Verified
5/5

2021-11-22

Very Nice!

"Found just what I wanted. Very quick delivery. "

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Verified
4/5

2021-11-22

Good service in the Brandon Era

"Ordered a new set of fireplace tools. The price was competitive for the same product, shipping was instantaneous. I would look to them again."

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Verified
5/5

2021-11-22

Excellent experience

"Arrived promply, well packaged, outstanding price, exactly what I needed. "

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Verified
5/5

2021-11-21

no problems or complaints

"I ordered a grate for my fire place and received it in less than one week "

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Verified
5/5

2021-11-21

gas fireplace logs

"Ordering was easy with good tools for picking the right size equipment. Arrived within 5 days."

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Verified
5/5

2021-11-21

Great!

"Fast shipping. Great packaging. Perfect fit for our fireplace "

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Verified
5/5

2021-11-20

Satisfying buying experience

"Very happy with my gas log purchase. Efireplacestore.com had the most straight forward website for deciding what to buy and made me confident I was making the best purchase. The burner and logs were simple to install and we’re really happy with our fireplace now! Quick shipping, too. "

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Verified
5/5

2021-11-20

Great experience.

"Received gas log in record time, product was better than expected (quality exspetptional) and customer service was professional, informative and friendly.
Price was the best on the internet.
"

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Verified
5/5

2021-11-20

Great Service - Great Products!!!

"I used the "Contact Us" feature to inquire regarding fitment of glass panels for the existing firebox in our home. The next day a response was received stating the model/product number I had chosen would not fit our firebox, but an alternative model/product number of the same design was provided. I placed an order for the alternative number which was nearly immediately acknowledged and shipped the next day.

The glass panels arrived a few days later and were safely and securely packaged. Installation was quick and easy, and there is no visible means of discerning the panels were installed over a decade after the installation of the firebox.
"

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Verified
5/5

2021-11-20

Recommended

"I ordered a Pilgrim fireplace screen from eFireplaceStore.com. The website was easy to navigate and checkout was painless. I was provided tracking information. Shipping and delivery was quick. Product was as expected and with minimal but appropriate packing materials for the item. Very pleased with the experience and the product."

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Verified
5/5

2021-11-19

All fired up

"I asked questions online and received quick informed answers.
Excellent
"

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Verified
5/5

2021-11-19

Super Pleased

"I did my order by phone. Really professional and helpful service. We received our order sooner then I expected. Thank you."


Verified
5/5

2021-11-19

Love our beautiful bronze fireplace screen with all the birds!

"Hugh selection, great delivery and fair prices. What else is there?"


Verified
5/5

2021-11-19

fast, friendly, and great value

"We went to our local fire place store and were told the log set we wanted had a 22 week lead time. I found e-fire place store online and got the log set delivered in 6 days!!!. The service tech walked me through the purchase and there recommendations worked out great. We were able to get the logs installed before family arriving for Thanksgiving. Can't wait to show them off. Thanks e-fireplace!"

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Verified
5/5

2021-11-19

Blower assembly for a droplet escape 1800

"Great folks to buy from. Our order arrived very quickly."

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