"Ridiculous return policy. I didn't even open their card and yet got charged for restocking. 15% restocking fee doesn't make any sense."

"Got on a pre order list with some roomates in February and because we chose the same SKU or part # 1 of them got a card and 2 others of us got screwed out of a purchase. Called several times and just kept getting told "Everyone has to wait" ... I did wait a full year..... but alright you want to be shady then I will spread the word how you treat people like crap. The one employee got all up tight like he was having to pull the card from his own stock. Got an attitude immediately and then3 calls later yea of course I had an attitude. A joke of a company no respect for those who caught their products when they weren't much.... No respect POS company."

" Let me start with I used to love EVGA. I've bought numerous EVGA products over the years and have always been satisfied. However, this experience has soured me forever on their company and I will avoid any future purchases like the plague.

I ordered an 850W PSU from EVGA.com on February 24th, 2021. I received it on March 3rd 2021. I attempted to install it in my computer on Saturday, March 13th. It didn't work at all. The only thing that had power was my memory. The motherboard, fans and video card had no power. I was using the original cables that came with the new PSU so figured it might be a cable issue. I attempted to use different cables to see if that worked, but same thing. No power except memory. I plugged back in my original PSU and everything worked fine. At this point, I realized that I had a bad PSU. On Sunday, March 14th, I put in a support ticket with EVGA. I explained my situation and requested a refund on the product instead of a replacement. I was told that I was not eligible to get a refund because it was already 2 weeks after purchase. I told them that I didn't receive the item in the mail until March 3rd so this should be within the time frame. I should not be penalized for shipping time. I was basically told that it didn't matter when It arrived, it goes from the time I ordered it. I was and still am appalled by this. No other company that I know of does this and it doesn't make any sense. Be that as it may, I'm THEN told that I have to ship the product on my own dime. Now I’m livid. I'm sent a defective product and not only am I not able to get a refund, but I also have to pay to ship it back to the company that sold me the defective item. They then tell me that "IF" the items is defective when they receive it, I could get reimbursed for the shipping. I ship it out and receive a new one a couple of weeks afterwards. I attempt to install it in my computer, and again...same thing. It doesn't work either! I do a cable change to see if it's the cables and still doesn't work. I take it to my office and try it in another computer, and still does not work. At this point, I'm completely done. Not only am I out of the money that I spent for the defective product, but I'm also out $80 for shipping the old one back.

As an IT Manager for over 20 years, I've worked with dozens of vendors for computers parts. I've never had such a horrible experience before while working with any of them. If not for the inexplicable explanation of my not being able to get a refund despite having the item in my possession for less than two weeks, I would've been a happy customer. But the ridiculous refund policy on top of having to again spend my own money to ship back a defective product...only to be sent another defective product, has killed my desire to own anything EVGA. I absolutely abhor sending negative reviews. But in this case, it is 100% warranted."

"Been checking the site every day for close to two months for a sale to come back on a certain card. Finally today, it was back in stock on sale again. I tried to place an order for over an hour. Three web browsers, two accounts, two PCs, etc. always getting an error saying to restart the order. No CS was available at the time. Now the card is sold out again. I called them, and they admitted an issue with the website this morning, but did nothing to help me. Didn't offer a discount on a similar card, or the new version of the card."

"Bought a P2 supernova 850w 3 years ago, developed an issue with the 5v rail output being too low, sent off to the new UK base in preston, received a brand new P2 1000w supernova from Germany. Whole process inside two weeks. Brilliant"

"Over the years, I have purchased numerous EVGA motherboards, graphics cards and power supplies. I recently purchased a new Z270 Classified K board from them. It never worked right and took 3 weeks to convince them it was bad. I paid for cross shipping, replaced the system board (which now works perfectly) and packaged the defective board for return. My mistake was trying to replace the black CPU protective cap on the defective board. It can't be done. In the process, I bent some of the CPU pins. They claimed the bent pins invalidated the warranty. I am out $300.00. Next, my sons 1 1/2 year old Z170 Classified K system board flat out failed. Only the power button on the board would blink, no other lights. I opened an RMA, they sent a cross-ship pre-paid replacement (Z270 FTW K, no longer had Z170). This time, I was more careful with the protective cap, but I still could not get it to fit and be able to close the locking arm. A few of the pins bent again. I straitened the as best I could, But again, warranty denied.

I went to their website and started a chat session, asking "How to replace the protective cap properly without bending CPU pins?". The reply from Andrew B was to place the cap over the pins and tape it down. What about the locking arm?

I am now out over $500.00 and all calls and conversations with customer service reps, supervisors and managers have had no positive results.

The replacement Z270 FTW K board was also defective. I am now in possession of the defective replacements replacement. We will see what creative method the will use to charge me for that board as well.

NEVER BUY ANYTHING FROM THIS CROOKED COMPANY.

Their quality control must have cost too much because it seems they have done away with it. On April 19th, I opened an RMA on the first board. By April 27th, the RMA number had increased by over 400. I did not get the (also defective) replacement board until May 7th.

SHAME ON EVGA

Update: The 3rd system board the (finally) sent installed properly and is functioning as expected, however, don't be fooled by 5 star reviews from 2 or more years ago. EVGA used to be a high quality, honorable business, but no longer are either. WAY too many defective parts. Graphics cards seem to get fewer warranty rejects, but system boards seem to be almost always rejected. Poor CPU pin design and HORRIBLE attitudes from customer (dis)service.

Still a shameful company.

I will update when I get the results of the latest return.
"

"Bought a high end motherboard that developed issues after a few years but still under warranty. RMA was denied because board was considered unfixable. I had two other motherboards in the past that also were defective, replaced with a MSI and no more problems.

Never buy EVGA motherboards. Think twice about buying other components from them too. They no longer stand by their products."

"I have recently turned in my EVGA GTX 1080 TI for Warranty repair, and after EVGA reps received my Card, -To my surprise- they informed me that my GTX 1080 TI no longer qualifies for a warranty repair.

The reason they gave me is that they found a scratch on the gold plating of the PCB and gave an excuse that it is not in factory condition. So knowing there isnt much that I can argue at that point, I asked them if there is anything that they could do; expecting maybe a fee for repair. But no help was offered and they returned the card back to me.

Upon receiving the my GTX 1080 TI back into my hands I was baffled to see that somehow this scratch was even found. It is almost undetectable!... I am very disappointed in EVGA and I do not believe that this should have been a reason for EVGA to deny me a Warranty service repair!..

I have had many GPU's in my recent past, and among them I have had some GPU's that had full on damaged Gold pins, and yet they still worked! This was something that EVGA shouldn't even have mentioned, especially since it is insignificant and had no cause in the GPU dying. Shame on You EVGA, Shame On YOU.

Now, I have a 1080 TI which will have to be sold on ebay for chump change!"

"My graphic card gtx 1080 ti failed. I filed an RMA, do as they suggested add insurance shipping. which cost me $40+
When they receive my product, they said there's liquid residuals on pcb which void the warranty, which is minimal on conductor. Okay fine even I know the graphic card did not fail because of that since the spill happened when I remove the card which caused by my cpu loop interfere and spilled a little bit. They immediately reject the RMA and told me they shipped back the card.
I called customer service and the guy told me my warranty is void due to pcb damage. I asked if they can just clean the conductor and try, obviously my issue was with the core and since the spill happened after the card removal it should be fine. The guy refused. Although not friendly and helping like most other customer service, I get it. I am a reasonable man. I take the responsibility and see I can pay for repair, which clearly is my only option. What else I can do with a $700 product that not working? throw it to a garbage can? I said I am willing to pay the cost to repair or you guys can at least clean the small stain and see what is really going on with the core.
The customer service refused and told me they cancelled the repair service months ago. Which clearly happened after my purchase and he said it was not their responsibility to inform me. Haha, is this modern day customer service?
So I go back and check up the term on their website:
https://www.evga.com/howtorma/

and I quote
"If your product is received damaged, EVGA will contact you with information and options to assist with filing a claim or offering a repair fee to avoid the product losing it's warranty."

This is intended deceitful action either from the customer service or their website. I've taken picture of this and I will consult with my lawyer.

Aside from that, the customer service itself is horrible, terrible attitude. They just try to get rid of any work they have to do to help their client, not trying to help at all. They permanently lose a long term customer. There are better options, I was a long term EVGA customer because all the good reputation about their customer service. Apparently the one single time I actually used it EVGA proved my old impression wrong.
They have HORRIBLE customer service now, trust me. "

"Had trouble with my GTX 970 ftw+ (bought along with 10 year extra warranty for €32,- euro, also registered on their website).
It was always crashing within 15 minutes on certain games, until i found out that underclocking the card solved the issue with those games.
Heared from a friend that EVGA offers advanced RMA and decided to make use of this since they will send the replacement GPU in advance after paying a deposit.
Asked EVGA in my RMA request wether it was possible to upgrade against payment to the 1070 series, unfortunately this was not possible but i wasn't surprised at all that they wouldn't do that since that service is only available within 90 days of purchase.
When i received the replacement and opened the box, i was surprised to see that it was not the GPU in question, but infact it was the newer GTX 980 TI SC+!
After sending back the GTX 970 ftw+ i got my deposit back within a couple of days.
The customer service was fast with responding and very kind/helpful, my next card will definately be another EVGA!
"

"So I ordered a small item a month ago. It was $30,00 and cost another $10 to ship. the item arrived a week later in a padded envelope via USPS media mail. It's packaging was crushed but the item did survive. Complained to customer service and was basically told "we don't set the pricing for shipping". Fast forward to Monday of this week, I ordered a power supply that was on sale. Saw the charge hit my credit card but never got the confirmation email. I checked yesterday and the charge is gone and my order is no where to be found. Contacted customer service and was told they see where my order was placed but it never completed totally. I ask "did I do something wrong?" and this is the response I got:
-----------------------------
Hello,

I'm honestly not sure what happened. It may have been because the PSU was sold out and the order was placed when it was no longer in stock but showed it was on our site. I do apologize for the inconvenience and I can only suggest to check to see if any of our authorized resellers here http://www.evga.com/products/wheretobuy.aspx may have the PSU on sale at a reasonably lower price.

Regards,
EVGA
-----------------------------
If said PSU is out of stock, why is it still listed and available for purchase on your site. Why didn't you offer to sell me one at the sale price or go into that order that didn't finish and fix it? I'm baffled at the lack of customer service from EVGA."

"Had a GTW 980 Ti that wasn't stable. I contacted the english technical support, based in Germany, and got an advanced RMA directly. Received the card a 2 days later.

No problem what so ever. Perfect. If only they all could be like EVGA's support"

"I have spent thousands on motherboards and graphics cards. But I couldn't sli two 295 cards. They said it was my evga classified mobo and years of battling would not honor the warranty. So another 700 bucks later and another mobo because it showed up busted I still can't quad sli my 295 with 285 in phisyx. Then I was told it was the cards and they'd replace it well I ended up with two 680 cards which are not equal to or better than what I had. Now I still can't sli because they say it's the 285 and they don't cover drivers. They are completely full of @#*^. 8 years and still can't fix one simple issue. I know there is no way that anyone that had delt with them ever gave them a good review. "

"Ordered white sleeved cables for my evga psu. Simplistic and straightforward checkout for international shipping. Arrived within a few days in perfect condition to The Netherlands, thank you!"

"I'm pretty surprised by so many negative comments, but I know everyone's experience is different.

Personally, I've had great success with EVGA.com, both with thier products (2 geForce GTX 460's) and with the RMA prcess. Earlier this month, my nVidia driver stopped recognizing the newest card, so I got on the website and sent an email to customer service. They replied and started the return process that day. I gave them my credit card info as "collateral" and they initiated what they called a "cross-ship" and sent me a new card with a return label in the box. I put my malfunctioning card in the box and dropped it off at the UPS store. Done.

I really appreciated how they handled everything. In contrast to other reviews, I actually thought they were fast and professional."