ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.97/5
Chance of future purchase:
4.03/5
Shipping & packaging:
3.98/5
Customer service:
3.82/5
Return/Replacement policy:
3.76/5

Verified
5/5

2024-10-17

Great service

"Great product selection, fair price"


Verified
5/5

2024-10-17

You own a trailer? Don't look any further

"Parts are perfect fit - No guess work and hassle of returning. Brake parts for my trailer arrived with quality I was looking for.
Give it a try!
"


Verified
5/5

2024-10-17

Very Satisfied

"Arrived very timely, top quality products, excellent installation instructions, fit just as described in video. Highly recommend "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-10-17

Jeep Wrangler JK hitch

"Etrailer provided the right parts at the right price to get the job done right, the first time. Everything bolted up perfect the first time. money well spent. thank you etrailer."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2024-10-17

Wrong part and slow refund

"Once receiving the part, I found that it was the wrong one. I had to return it at my own expense. Then it took them over two weeks to refund me for the wrong piece."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-17

Excellent service and experience

"Wasn’t sure about the website because it was my first time use, however I have 0 complaints. The receiver hitch’s box it came in was a little messed up with part of it hanging out but that’s to be expected when you have something that size and weight being shipped."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-10-17

E trailer had the best price on a hitch I could find.

"The shipping was fast and I received my hitch in time to use it for the weekend. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-10-16

Wiring harness

"My mechanic could not figure out your harness"


Verified
5/5

2024-10-16

What did I buy?

"Really good. Fast service. Customer care was top notch. What did I buy again?"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-16

Excellent Customer Service

"All my questions were answered quickly and completely. Questions were mostly about which A/C unit was best for my camper and why! No issues with installation or delivery. I would definitely order from etrailer.com again. This wasn't my first order with them but it was my most expensive order by far. Very happy experience - highly recommend!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2024-10-16

Bad shipping

"Box all torn up when dilevered"


Verified
4/5

2024-10-16

Missing Part

"Missing part was shipping immediately. Great service. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-16

RX 350 2” Hitch

"Arrived with side tongs protruding from carton but in fine condition. Slipped into place perfectly 4 bolts torqued and done. Very satisfied."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2024-10-16

Awesome customer service.

"I ordered a rooftop air kit for my trailer and upon delivery the unit arrived damaged. I contacted Bill with customer service and he had a replacement sent out the same day! The replacement arrived in perfect condition. I will now be using them for all my trailer parts needs."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-16

Hitch is spot on

"The Hitch was an exact fit with no installation issues"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges