ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.99/5
Chance of future purchase:
3.89/5
Shipping & packaging:
3.72/5
Customer service:
3.44/5
Return/Replacement policy:
3.09/5

Verified
5/5

2022-03-19

"Need a video on reversing the rotation. Everything went very well."

Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process

Rep reply posted 2022-03-21
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad everything went well! Thank you for shopping with us, and for your review!”


Verified
5/5

2022-03-18

Very satisfied

"Got my part faster than expected, and it was exactly what I needed. Thank you GoldStar Tool!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-03-21
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! So glad everything arrived safely!”


Verified
5/5

2022-03-17

Excellent

"Quick delivery, affordable "

Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process
Overall customer service

Rep reply posted 2022-03-18
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are very glad you enjoyed your experience with us!”


Verified
5/5

2022-03-16

Quick shipment and nicely packaged

"The item was shipped more quickly than expected and came in a very sturdy cardboard tube. My purchase was in mint condition when it arrived. Very pleased with my purchase. ☺️"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Rep reply posted 2022-03-17
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad everything arrived quickly and safely! Thank you for shopping with us!”


Verified
3/5

2022-03-16

Not as advertised

"Great shipping speed. Good prices. But this is not Rose Gold, it is a light gold and should be listed that way. It is difficult to tell by the pictures so please label the items correctly."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Rep reply posted 2022-03-17
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are very sorry for the confusion about the Rose Gold color and appreciate you bringing this to our attention. Thank you again!”


Verified
5/5

2022-03-16

Excellent Service

"Good product and prompt delivery! "


Rep reply posted 2022-03-16
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“So glad you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2022-03-14

Superior customer service

"I was having trouble with the online transaction and so I called for help. The person at Gold Star was extremely helpful and made my purchase a reality in just a few minutes. I was so grateful for the help and the kind manner help was given. I will for sure continue buying from them!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Rep reply posted 2022-03-15
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“So glad we were able to help! Thank you for your review!”


Verified
5/5

2022-03-14

Great company

"Quality product and quick shipping, I repeatedly use Goldstar to provide supplies for my small business "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-03-15
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review, and your business! We are so glad you enjoy shopping with us!”


Verified
1/5

2022-03-12

David at GoldStar doesn’t make good on any warranty

"Don’t buy anything from GoldStar because they won’t over any damaged parts in shipping. We have been waiting for 6 months and he doesn’t answer the phone anymore. If you call there number they answer under a different company name instead of GoldStar."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Rep reply posted 2022-03-14
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry for the long wait, and that we haven't been responsive! I just sent you a private message asking a couple questions about your case. I trust we can resolve this issue together soon!”


Verified
5/5

2022-03-08

Unfinished purses soon to be finished!

"Excellent selection. Couldn't find what I needed in stores."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2022-03-09
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“So glad you were able to find what you were looking for with us! Thank you for your review!”


Verified
5/5

2022-03-08

Great Find!

"For what I ordered, it was at a good price, good quality and VERY REASONABLE fast shipping! I look forward to my next order!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-03-08
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“So glad you enjoyed your experience with us, we look forward to having you shop with us again! Thank you for your review!”


Verified
5/5

2022-03-07

great

"great to work with goldstartool.com"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2022-03-08
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thanks so much, we enjoy working with you too! Thank you for your review!”


Verified
5/5

2022-03-07

Bag making supplies

"Very fast shipping and have never been disappointed with the quality of the items that I've purchased!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2022-03-07
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are so glad you enjoy shopping with us!”


Verified
5/5

2022-03-07

Sewing Machine Needles

"Price is wonderful and product is great too. Delivery was fast and I received all I ordered sooner than I expected."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-03-07
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“So glad you enjoyed your experience with us, and that everything arrived quickly and safely! Thank you for your review!”


Verified
1/5

2022-03-02

Barely given even minimal care

"I received a defective product and contacted GoldStar to learn return policies, as I am a new customer. I received a curt email in response: "Just send them back." There were no instructions or even a shipping label, which causes me to assume that I am financially responsible for shipping back a defective product. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2022-03-03
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so sorry for the inconvenience and the lack of communication on our part! I just sent you a private message with a couple of follow-up questions. I trust we can resolve this issue together soon!”