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Product & services pricing
3.97/5
Chance of future purchase:
3.88/5
Shipping & packaging:
3.71/5
Customer service:
3.41/5
Return/Replacement policy:
3.09/5

Verified
1/5

2021-04-22

received the wrong parts

"ordered a few clasps and one of the ones I received out of the four was a completely different piece.."


Verified
5/5

2021-04-20

Very Professional!

"Lindsay really delivered! even went to great lengths to personally check my order if it was actually in stock. "

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Rep reply posted 2021-04-21
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so glad we were able to help you get the product you were looking for! Thank you for shopping with us!”


Verified
5/5

2021-04-19

Excellent prices and service

"Called and asked a few questions before ordering a Juki industrial machine complete with accessories from the website. Customer service was helpful and website ordering went well. Everything was securely packaged and shipped quickly. I would recommend GoldStar Tool."

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Rep reply posted 2021-04-20
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for your review! So glad we could help you find what you needed, and that you enjoyed our services!”


Verified
5/5

2021-04-19

Very Satisfied Customer!!

"David and Lindsay were very helpful during my decision making on which leather machine is best for me. Service is excellent and shipping is fast. I am very pleased with Goldstar Tools and with my new Juki. "

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Rep reply posted 2021-04-19
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so glad you enjoyed your experience with us and that you are happy with your purchase!”


Verified
5/5

2021-04-18

Another great experience

"This is my third or fourth purchase from GoldStar Tool and I've been happy with each one. This was a large, high-priced item being shipped across the country and it was shipped quickly and packed extremely well. I'll be back!"

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Rep reply posted 2021-04-19
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for your business! We are so pleased you enjoy our services and products!”


Verified
5/5

2021-04-18

Loved my order!!

"Impeccable customer service...not to mention fast turnaround time on complex orders!!"

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Rep reply posted 2021-04-19
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you! We are so glad you enjoyed our services!”


Verified
5/5

2021-04-17

Wonderful experience & top quality

"I’m extremely pleased with GoldStar Tool’s customer service and top product quality! "

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Rep reply posted 2021-04-19
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so glad you enjoyed our services and products! Thank you!”


Verified
5/5

2021-04-17

Love my Juki

"I had purchased a table for my 45 year old Juki but prior to wool-call pick up decided to get a whole new machine. Customer service as very helpful. Delivery to my warehouse quick and easy. Thank you!"

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Rep reply posted 2021-04-19
A rep from GoldStar Tool, GoldStarTool, has responded:

“You are very welcome! Thank you! So glad we were able to get you what you needed.”


Verified
5/5

2021-04-17

Pure Gold

"My experience with GoldStar Tool was, to be frank, golden. The website was easy to navigate and my product was just what I was looking for (and then some)! Plus, my order arrived in perfect condition. Thank you, GoldStar Tool!"

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Rep reply posted 2021-04-19
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so pleased you enjoyed your shopping experience and purchases with us!”


Verified
2/5

2021-04-17

Rose gold was just gold, not even close to the correct color

"Service was prompt. The quality of the items purchased was not as expected. The snaps purchased are poor quality and the rose gold color purchased, is just gold. I will not purchase from this vendor in the future."

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Verified
5/5

2021-04-15

Quick service

"The items were a good quality. Shipping was very reasonable. "


Rep reply posted 2021-04-15
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad you are pleased with your purchase!”


Verified
5/5

2021-04-14

Excellent

"Product could not be found on the internet but Goldstar had it. Shipment was fast."


Rep reply posted 2021-04-15
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are glad we had the product you were looking for and that you enjoyed our services!”


Verified
5/5

2021-04-14

Fast shipping

"Fast shipping and everything was just as described "

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Rep reply posted 2021-04-15
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad you are happy with your purchases!”


Verified
5/5

2021-04-14

Viking ankle

"Different than original but fits and works perfectly. Fast shipping too. "

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Rep reply posted 2021-04-15
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so happy you are enjoying your purchase!”


Verified
5/5

2021-04-14

Goldstar never fails me.

"They always deliver when they say they will, and it's always on time or early."


Rep reply posted 2021-04-14
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you! We are so happy you are pleased with our services!”