"I purchased 2 machines from this company, and my New Tech 9920d came broken and had no manual. I asked for support on the broken tensioner sent pictures and no reply until i called and than was told the parts were on order after 3 weeks i was told what parts were needed and sent pictures again and than told i needed to send the part down to them so they can order the part. This is after i was told there ordered and shipped. I again asked for a manual and they said have to find it. So now David will not talk or answer my emails and now i have another person emailing me as "Whats my problem" Calm Down". I also asked again for a users manual for the machine nothing was ever sent to me. At this point i want my money back i am tried of asking for help i have a new machine that is useless. "

"Hole punch dull. Would not cut through thin sail cloth. Had to figure a work around to cut the holes. Anvil set worked perfectly and all grommets installed perfectly."

"They are easy to deal with and have a very decent delivery time. "

"I ordered their die set for magnetic snaps to use with my Goldstar press. For the top of the snap, that shows on the outside, it would punch the pretty domed top of my snaps down right in the middle. Their reply - "it only works with our snaps". I've searched their website over & over & cannot see what the top of their snaps look like. If I return it, I pay shipping plus 20% restocking fee. I'm DONE with goldstar. After waiting three days for customer service to get back to me...."

"David at Gold Star Tool is always professional and always takes time to help me over the phone when I need help. A very good and honest business man "

"Had some problems and customer service was good. If you run into an issue, make sure to call them so you can get it worked out!"

"Excellent service, had to make a last minute change and addition and all has arrived exactly as ordered. A little disappointed in quality of rhinestone grommets. They were exactly as represented in photos, I didn't realize difference (from some I had previously ordered elsewhere), until I received. This was my oversight, not a GoldStar issue. "

"I tried several times to use the chat with no success. I would miss the chat as it was not prompt and when I replied, no one returned my email. There is no phone service to get help with an order. I ordered what I thought might work and I already had that set of dies. Now, I need to return it and there is no instructions in how to return an item and given the phone and chat service, I doubt that they will respond either so I am out over $40! "

"This website is wonderful easy to navigate and the products have some explanation for the new people wanting to get into sewing "

"Prices were good, products as described and delivery was quick."

"Photo on website for the Juki M bobbins shows packaging indicating an original Juki product. As a first time customer of Gold Star Tool, I relied on this as an indication of a true Juki product.
But I received bobbins in a plain clear zip bag. Are they original Juki bobbins? I do not know, and I am hesitant to put these unmarked bobbins in a $6000 machine.
I passed up bobbins listed on many dealer websites because they appeared to be knock-offs. How do I know I got the real thing? "

"The UPS tracking number I received did not work, and the product did not arrive at the specified time. Trying to get communication from this company was impossible. My item arrived a few days late, so no follow up was necessary by that time, but it's very frustrating to send an e-mail and not get a response, and the phone number always said they were busy with other customers leave a message. This was my first purchase from the company, and I probably won't use it again. "

"No one should ever do business with this company. After placing an order I waited more than 3 months to get the item. Of course, we had some wire transfer issues due to them providing wrong information; even after that I could have waited a month but it was much longer wait.

I was dealing with David.

Finally, I received the item which was wrong even though I gave them measurements and indicated it's a blade for the very machine that I brought from them.

Totally disappointed and lost more than US$500.00 on one transaction including duty paid etc.
"

"Item was received in a timely manner. Have not used the product yet but it was as described."

"Love this interfacing. Glad it was back in stock"