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Product & services pricing
4.07/5
Chance of future purchase:
3.97/5
Shipping & packaging:
3.75/5
Customer service:
3.50/5
Return/Replacement policy:
3.13/5

Verified
3/5

2024-04-11

Didn't recieve the discount

"Dispute contacting the seller several times, I did not get the advertised discount.
"

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Rep reply posted 2024-04-11
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We apologize for the inconvenience you've experienced. Your satisfaction is our top priority, and we're committed to resolving this issue promptly. I've sent you a direct message to investigate this issue further. Thank you for bringing it to our attention.”


Verified
1/5

2024-04-05

No service

"Called back they stated order shipped, I told them it didn't ups not received package they then stated supervisor would contact didn't beware of this company"

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Rep reply posted 2024-04-08
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We apologize for the inconvenience you've encountered with your order. This isn't the experience we aim to provide. I've sent you a direct message to assist you further with this issue.”


Verified
2/5

2024-04-08

Some wrong items

"I was sent all gold snaps and I purchased gold and rose gold for a broken halter and only got gold "

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Rep reply posted 2024-04-09
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We apologize for the inconvenience caused by receiving the wrong items in your recent order. I've sent you a direct message to discuss this further. Thank you for your patience and understanding.”


Verified
5/5

2024-04-05

Good purchase

"good purchase, prices reasonable, turn around good"

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Rep reply posted 2024-04-08
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for the great review! We're glad you found your purchase to be a good value with reasonable prices and a quick turnaround.”


Verified
5/5

2024-04-05

Juki DDL 8700 acessories

"Order was processed quickly. Delivery took a few days for coming from west coast to east coast. Prices are reasonable. Products just as described. I ordered acessories for my Juki DDL 8700. Feet, finger guard,quick change screw, magnetic light, just to name a few,all work very well. Will order from Goldstartooln again.
Thank you.
"

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Rep reply posted 2024-04-05
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your positive review! We're delighted you're enjoying our Juki DDL 8700 accessories. Looking forward to serving you again soon. Happy sewing!”


Verified
5/5

2024-04-03

Great customer service

"I've looked around for this product for sometime and came across this website. I'm loving that it is hispanic owned. Looking forward to getting my product."

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Rep reply posted 2024-04-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for choosing GoldStar Tool! We're delighted you found what you needed on our website. Your support means a lot to us and if you ever need any assistance with your order, feel free to reach out. We're happy to help!”


Verified
1/5

2024-04-02

very bad customer service

"I tried ordering the rails I needed and when it came to getting the order through there was no immediate receipt. When the wrong rails came in i tried to processing a return and I keep getting the run around from the company which is very frustrating because these were very expensive. I do not recommend buying from here!"

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Rep reply posted 2024-04-02
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We're truly sorry for the inconvenience you've faced with your recent order. Your feedback is invaluable to us, and we're committed to making things right. I've sent you a direct message to assist with this issue further!”


Verified
5/5

2024-04-02

delivered

"My order arrived in good time and was what I needed, thanks."


Rep reply posted 2024-04-02
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for the feedback! We're glad your order arrived promptly and met your needs. If you have any further questions or needs, feel free to reach out.”


Verified
2/5

2024-03-31

Asking for a review, and hasn’t been delivered.

"You guys should probably make sure your product gets delivered before asking for a review. It’s been 10 days and still have yet to see it….."


Rep reply posted 2024-04-01
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are sorry to hear you have not received your order yet! I've sent you a direct message to discuss this issue further!”


Verified
5/5

2024-03-29

Price & Quality

"Products arrived timely & the quality is very good. I will order from them again. Prices are good too."

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Rep reply posted 2024-04-01
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We're delighted you're happy with our timely delivery & quality products! Looking forward to serving you again soon. Thank you!”


Verified
5/5

2024-03-28

Had what I needed

"Fast shipping and reasonable shipping costs. "

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Rep reply posted 2024-03-28
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your feedback! We're glad to hear that our fast shipping and reasonable costs met your needs! ”


Verified
4/5

2024-03-27

Bobbins

"It was good. Fast shipping!"

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Rep reply posted 2024-03-29
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your positive feedback! We're glad you enjoyed the fast shipping. Let us know if you need anything else.”


Verified
5/5

2024-03-24

Great customer service.

"I had placed an order and when checking to find out when it would arrive, the tracking number was not working. I sent several email and finally received a call that the order had been lost and they had reshipped my items. Shockingly they arrived the next day. I couldn't have asked for more."

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Rep reply posted 2024-03-25
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We're glad we could fix the tracking issue fast and get your order to you quickly. Your satisfaction is our priority. Let us know if you need anything else!”


Verified
5/5

2024-03-22

Quality Product, Fair Price

"GoldStar Tools has an easy to navigate website with great products at a fair price. I will continue shopping with this company. Thanks a million!!"


Rep reply posted 2024-03-25
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We're delighted you're happy with our products and prices! Thank you for your support. Let us know if you need anything else!”


Verified
1/5

2024-03-22

No reply to chat question. three times now.

"Goldstar did not reply to chat question. This is the third time I have asked the question and still no answer."


Rep reply posted 2024-03-22
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry that you're having trouble with our support team. I've sent you a direct message so I can assist with this issue! ”