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Product & services pricing
4.00/5
Chance of future purchase:
3.84/5
Shipping & packaging:
3.71/5
Customer service:
3.40/5
Return/Replacement policy:
3.09/5

Verified
5/5

2024-04-05

Juki DDL 8700 acessories

"Order was processed quickly. Delivery took a few days for coming from west coast to east coast. Prices are reasonable. Products just as described. I ordered acessories for my Juki DDL 8700. Feet, finger guard,quick change screw, magnetic light, just to name a few,all work very well. Will order from Goldstartooln again.
Thank you.
"

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Rep reply posted 2024-04-05
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your positive review! We're delighted you're enjoying our Juki DDL 8700 accessories. Looking forward to serving you again soon. Happy sewing!”


Verified
5/5

2024-04-03

Great customer service

"I've looked around for this product for sometime and came across this website. I'm loving that it is hispanic owned. Looking forward to getting my product."

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Rep reply posted 2024-04-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for choosing GoldStar Tool! We're delighted you found what you needed on our website. Your support means a lot to us and if you ever need any assistance with your order, feel free to reach out. We're happy to help!”


Verified
1/5

2024-04-02

very bad customer service

"I tried ordering the rails I needed and when it came to getting the order through there was no immediate receipt. When the wrong rails came in i tried to processing a return and I keep getting the run around from the company which is very frustrating because these were very expensive. I do not recommend buying from here!"

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Rep reply posted 2024-04-02
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We're truly sorry for the inconvenience you've faced with your recent order. Your feedback is invaluable to us, and we're committed to making things right. I've sent you a direct message to assist with this issue further!”


Verified
5/5

2024-04-02

delivered

"My order arrived in good time and was what I needed, thanks."


Rep reply posted 2024-04-02
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for the feedback! We're glad your order arrived promptly and met your needs. If you have any further questions or needs, feel free to reach out.”


Verified
2/5

2024-03-31

Asking for a review, and hasn’t been delivered.

"You guys should probably make sure your product gets delivered before asking for a review. It’s been 10 days and still have yet to see it….."


Rep reply posted 2024-04-01
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are sorry to hear you have not received your order yet! I've sent you a direct message to discuss this issue further!”


Verified
5/5

2024-03-29

Price & Quality

"Products arrived timely & the quality is very good. I will order from them again. Prices are good too."

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Rep reply posted 2024-04-01
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We're delighted you're happy with our timely delivery & quality products! Looking forward to serving you again soon. Thank you!”


Verified
5/5

2024-03-28

Had what I needed

"Fast shipping and reasonable shipping costs. "

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Rep reply posted 2024-03-28
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your feedback! We're glad to hear that our fast shipping and reasonable costs met your needs! ”


Verified
4/5

2024-03-27

Bobbins

"It was good. Fast shipping!"

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Rep reply posted 2024-03-29
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your positive feedback! We're glad you enjoyed the fast shipping. Let us know if you need anything else.”


Verified
5/5

2024-03-24

Great customer service.

"I had placed an order and when checking to find out when it would arrive, the tracking number was not working. I sent several email and finally received a call that the order had been lost and they had reshipped my items. Shockingly they arrived the next day. I couldn't have asked for more."

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Rep reply posted 2024-03-25
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We're glad we could fix the tracking issue fast and get your order to you quickly. Your satisfaction is our priority. Let us know if you need anything else!”


Verified
5/5

2024-03-22

Quality Product, Fair Price

"GoldStar Tools has an easy to navigate website with great products at a fair price. I will continue shopping with this company. Thanks a million!!"


Rep reply posted 2024-03-25
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We're delighted you're happy with our products and prices! Thank you for your support. Let us know if you need anything else!”


Verified
1/5

2024-03-22

No reply to chat question. three times now.

"Goldstar did not reply to chat question. This is the third time I have asked the question and still no answer."


Rep reply posted 2024-03-22
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry that you're having trouble with our support team. I've sent you a direct message so I can assist with this issue! ”


Verified
5/5

2024-03-20

Excellent Product, Execellent Company

"Great experience with GoldStar Tool. Initial setup and use of Heavy Duty Press for Grommets, Snaps, Buttons & Rivet Package has been easy, productive and enjoyable. Website was fine and order and shipment were very fast. I’m a happy customer."

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Rep reply posted 2024-03-20
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your excellent review! We're thrilled you found our Heavy Duty Press easy to use and productive. We appreciate your support and look forward to serving you again soon!”


Verified
5/5

2024-03-20

Great Experience

"This is the second machine I’ve purchased from GoldStar. This time around I purchased the Consew Shiver and in less than week it was at my front door ($4.99 shipping). I also purchased a part for my Juki and same thing was at my front door in less than a week.
I read a review about the same Consew and they complained about no instructions for the machine. That isn’t the fault of GoldStar but the manufacturer.
GoldStar has many videos that I used to put together the table and the Consew I purchased.
I would highly recommend them.
"

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Rep reply posted 2024-03-20
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your positive review! We're glad you found our shipping fast and our instructional videos helpful. Your recommendation means a lot to us. We look forward to serving you again soon!”


Verified
5/5

2024-03-11

On time and accurate

"I received the order in a timely manner and the packaging was secure. "

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Rep reply posted 2024-03-11
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your feedback! We're pleased to hear that your order arrived on time and securely packaged. If you need anything else, feel free to reach out.”


Verified
5/5

2024-03-10

blind stitch machine

"I am enjoying my blind stitch machine. The step by step instructions were very helpful to set up, especially the emphasis on lubrication. Thanks a lot!"

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Rep reply posted 2024-03-11
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Glad to hear you're enjoying your blind stitch machine! If you need any more help, just let us know. Happy sewing!”