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Product & services pricing
4.00/5
Chance of future purchase:
3.84/5
Shipping & packaging:
3.71/5
Customer service:
3.40/5
Return/Replacement policy:
3.09/5

Verified
1/5

2024-03-09

Very bad!

"The items I received were not the size I ordered."


Rep reply posted 2024-03-11
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We apologize for the inconvenience. I've sent you a direct message so we can resolve this issue for you promptly.”


Verified
5/5

2024-03-09

Good service

"What I bought arrived just as described, in a timely manner, with tracking. I'm very pleased with my purchase."

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Rep reply posted 2024-03-11
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you! We're glad to hear that your purchase arrived as described and on time. If you need anything else, just let us know!”


Verified
5/5

2024-03-09

Fast Shipping - Best Price on the Net

"Fast shipping. Lowest price I could find, and product exactly as expected. "

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Rep reply posted 2024-03-11
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you were satisfied with both the speed of our shipping and the affordability of our products. ”


Verified
1/5

2024-03-09

Wrong item shipped

"The presser foot I received wasn't what I ordered and was told that they didn't have the one I ordered. So why ship out whatever is you think I might use."

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Rep reply posted 2024-03-11
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry for any confusion regarding your order! I've sent you a direct message to further assist you with this issue. ”


Verified
5/5

2024-03-08

Good prices and fast shipping

"Products were well priced and high quality"

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Rep reply posted 2024-03-08
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thanks for the great review! We're glad you found our products to be well-priced and of high quality. We appreciate your feedback!”


Verified
5/5

2024-03-07

Awesome Oxford Cotton

"Fabric was perfect for outdoor patio chairs. No fraying when cut."

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Rep reply posted 2024-03-08
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thanks for the positive feedback! We're glad our fabric worked well for your needs. We appreciate your support!”


Verified
5/5

2024-03-07

Fast and accurate

"Easy to order online. Good catalog, fast and accurate fulfillment. "

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Rep reply posted 2024-03-07
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your positive review! We're glad you found ordering online easy and our catalog helpful. Fast and accurate fulfillment is our goal, and we're pleased to have met your expectations. We appreciate your support and hope to serve you again soon.”


Verified
1/5

2024-03-04

Spring snap socket will not snap into die

"I want to send it back. I have to keep unscrewing the die to get the spring socket to fit onto it.
Ruined 24 caps/sprockets trying to make this work. There's nothing wrong with the stud and post portion.

Either the die is not working or the spring sprockets are not working.

I emailed customer service. They replied saying they would send me a ticket. By the time they replied, they could have sent the ticket.
Obviously this company is only interested in sales. Be wary.
"

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Rep reply posted 2024-03-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We're sorry to hear about your experience. I've sent you a direct message to help assist you further with this issue. ”


Verified
5/5

2024-03-04

Fast delivery - I

"tems were as expected - great price"


Rep reply posted 2024-03-05
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We're delighted to hear that you received your order quickly and that the items met your expectations. Thank you for your kind words about our pricing. If you need anything else in the future, feel free to reach out!”


Verified
5/5

2024-03-04

Excellent customer service and good shipping price.

"Knew exactly what I was looking for and what size.
Works great.
"

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Rep reply posted 2024-03-05
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your positive feedback! We're thrilled to hear that you found exactly what you needed and that our product is working great for you. We appreciate your support!”


Verified
5/5

2024-03-04

New tech 9920

"Davis and his team is awesome their costumer service is above them all"

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Rep reply posted 2024-03-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your kind words! We strive to provide the best customer service experience possible. We appreciate your support!”


Verified
5/5

2024-03-03

Very very good and fast shipping.

"Very helpful. Gets me the items that I need."

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Rep reply posted 2024-03-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We're thrilled to hear that our service is meeting your needs! Thank you for your support.”


Verified
5/5

2024-03-02

It worked

"It has stopped my thread from breaking on my longarm when I am quilting, whether I am quilting left to right and right to left. I am very satisfied with the thread lubricating tank. So glad I bought 2."


Rep reply posted 2024-03-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for sharing your experience! We're delighted to hear that our product has made such a positive difference in your quilting! ”


Verified
5/5

2024-02-29

A long journey home

"My JUKI DNU1641S arrived just as described and ordered. It was packed so well I was extremely pleased. There were no scratches of any kind. It was perfect. Thank you Gold Star Tool for the time and attention you paid to my machine to insure a pleasant experience for me. "

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Rep reply posted 2024-03-01
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your fantastic feedback! We're thrilled your Juki arrived as described and packed securely. We aim to deliver excellent service and products, and we're delighted you had a perfect experience with us. Happy sewing!”


Verified
5/5

2024-02-29

Rivet press

"Shipping was fast and the press works great so far!"

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Rep reply posted 2024-02-29
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are happy your press shipped quickly and works well for your needs! Thank you for your review! ”