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Product & services pricing
4.07/5
Chance of future purchase:
3.97/5
Shipping & packaging:
3.75/5
Customer service:
3.50/5
Return/Replacement policy:
3.13/5

Verified
5/5

2024-03-20

Excellent Product, Execellent Company

"Great experience with GoldStar Tool. Initial setup and use of Heavy Duty Press for Grommets, Snaps, Buttons & Rivet Package has been easy, productive and enjoyable. Website was fine and order and shipment were very fast. I’m a happy customer."

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Rep reply posted 2024-03-20
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your excellent review! We're thrilled you found our Heavy Duty Press easy to use and productive. We appreciate your support and look forward to serving you again soon!”


Verified
5/5

2024-03-20

Great Experience

"This is the second machine I’ve purchased from GoldStar. This time around I purchased the Consew Shiver and in less than week it was at my front door ($4.99 shipping). I also purchased a part for my Juki and same thing was at my front door in less than a week.
I read a review about the same Consew and they complained about no instructions for the machine. That isn’t the fault of GoldStar but the manufacturer.
GoldStar has many videos that I used to put together the table and the Consew I purchased.
I would highly recommend them.
"

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Rep reply posted 2024-03-20
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your positive review! We're glad you found our shipping fast and our instructional videos helpful. Your recommendation means a lot to us. We look forward to serving you again soon!”


Verified
5/5

2024-03-11

On time and accurate

"I received the order in a timely manner and the packaging was secure. "

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Rep reply posted 2024-03-11
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your feedback! We're pleased to hear that your order arrived on time and securely packaged. If you need anything else, feel free to reach out.”


Verified
5/5

2024-03-10

blind stitch machine

"I am enjoying my blind stitch machine. The step by step instructions were very helpful to set up, especially the emphasis on lubrication. Thanks a lot!"

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Rep reply posted 2024-03-11
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Glad to hear you're enjoying your blind stitch machine! If you need any more help, just let us know. Happy sewing!”


Verified
1/5

2024-03-09

Very bad!

"The items I received were not the size I ordered."


Rep reply posted 2024-03-11
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We apologize for the inconvenience. I've sent you a direct message so we can resolve this issue for you promptly.”


Verified
5/5

2024-03-09

Good service

"What I bought arrived just as described, in a timely manner, with tracking. I'm very pleased with my purchase."

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Rep reply posted 2024-03-11
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you! We're glad to hear that your purchase arrived as described and on time. If you need anything else, just let us know!”


Verified
5/5

2024-03-09

Fast Shipping - Best Price on the Net

"Fast shipping. Lowest price I could find, and product exactly as expected. "

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Rep reply posted 2024-03-11
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you were satisfied with both the speed of our shipping and the affordability of our products. ”


Verified
1/5

2024-03-09

Wrong item shipped

"The presser foot I received wasn't what I ordered and was told that they didn't have the one I ordered. So why ship out whatever is you think I might use."

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Rep reply posted 2024-03-11
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry for any confusion regarding your order! I've sent you a direct message to further assist you with this issue. ”


Verified
5/5

2024-03-08

Good prices and fast shipping

"Products were well priced and high quality"

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Rep reply posted 2024-03-08
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thanks for the great review! We're glad you found our products to be well-priced and of high quality. We appreciate your feedback!”


Verified
5/5

2024-03-07

Awesome Oxford Cotton

"Fabric was perfect for outdoor patio chairs. No fraying when cut."

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Rep reply posted 2024-03-08
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thanks for the positive feedback! We're glad our fabric worked well for your needs. We appreciate your support!”


Verified
5/5

2024-03-07

Fast and accurate

"Easy to order online. Good catalog, fast and accurate fulfillment. "

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Rep reply posted 2024-03-07
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your positive review! We're glad you found ordering online easy and our catalog helpful. Fast and accurate fulfillment is our goal, and we're pleased to have met your expectations. We appreciate your support and hope to serve you again soon.”


Verified
1/5

2024-03-04

Spring snap socket will not snap into die

"I want to send it back. I have to keep unscrewing the die to get the spring socket to fit onto it.
Ruined 24 caps/sprockets trying to make this work. There's nothing wrong with the stud and post portion.

Either the die is not working or the spring sprockets are not working.

I emailed customer service. They replied saying they would send me a ticket. By the time they replied, they could have sent the ticket.
Obviously this company is only interested in sales. Be wary.
"

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Rep reply posted 2024-03-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We're sorry to hear about your experience. I've sent you a direct message to help assist you further with this issue. ”


Verified
5/5

2024-03-04

Fast delivery - I

"tems were as expected - great price"


Rep reply posted 2024-03-05
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We're delighted to hear that you received your order quickly and that the items met your expectations. Thank you for your kind words about our pricing. If you need anything else in the future, feel free to reach out!”


Verified
5/5

2024-03-04

Excellent customer service and good shipping price.

"Knew exactly what I was looking for and what size.
Works great.
"

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Rep reply posted 2024-03-05
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your positive feedback! We're thrilled to hear that you found exactly what you needed and that our product is working great for you. We appreciate your support!”


Verified
5/5

2024-03-04

New tech 9920

"Davis and his team is awesome their costumer service is above them all"

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Rep reply posted 2024-03-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your kind words! We strive to provide the best customer service experience possible. We appreciate your support!”