ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.99/5
Chance of future purchase:
4.09/5
Shipping & packaging:
4.27/5
Customer service:
3.94/5
Return/Replacement policy:
3.88/5
Featured Review


Verified
5/5

2024-03-04

Excellent Service and Support!

"Ordered a refurbished Imac 2020. Very happy with the instant customer support through chat to answer our questions. The customer support reached out after the sale to make sure we had the MacOS we wanted pre-installed and went as far as to put the extra ram we purchased into the unit for us. Arrived 3 days earlier than expected delivery. Very impressed with our purchase. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-03-05
A rep from MacSales.com, OWC_Michael , has responded:

“We are thrilled to hear that you had such a fantastic experience with our team! Providing top-notch customer service and support is our top priority, and we are so glad that we could assist you every step of the way. Thank you for choosing us for your purchase, and we appreciate your kind words. Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-03-04

Good transaction

"Took a couple days to ship my Thunderblade 8 but arrived safe and sound.

Works great.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-03-04
A rep from MacSales.com, OWC-Celeste, has responded:

“Thank you so much for your 5-star review! We're thrilled to hear that your Thunderblade 8 arrived safely and is working great. We appreciate your patience and understanding regarding the shipping time. Enjoy your new purchase! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2024-03-04

Helpful help

"I spoke to a a sales person prior to ordering and it was reassuring to speak with a person who could make a recommedation"


Rep reply posted 2024-03-04
A rep from MacSales.com, OWC_Michael , has responded:

“We are thrilled to hear that you had a positive experience with our sales team! Thank you for taking the time to share your feedback. Our team is dedicated to providing excellent service and we are glad to hear that we could assist you in finding the right recommendation for your order. Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
4/5

2024-03-04

Wasn't too hare.....

"Fill in the blanks, not too tough. I filled in the blanks and you accepted my card, So far everything is still green."


Rep reply posted 2024-03-04
A rep from MacSales.com, OWCAmanda, has responded:

“We're thrilled to hear that everything is going smoothly with your order! Thank you for choosing MacSales.com for your tech needs. We appreciate your support and hope to continue exceeding your expectations in the future.”


Verified
5/5

2024-03-04

Easy peasy

"OWC has an easy to use website and great products."


Rep reply posted 2024-03-04
A rep from MacSales.com, OWCAmanda, has responded:

“We're thrilled to hear about your positive experience with our website and products! Thank you so much for taking the time to leave us this great review. We truly appreciate your support!”


Verified
5/5

2024-03-04

-jzelm

"prompt shipment, too soon to tell the performance of the battery"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-03-04
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you so much for the awesome 5-star review! We're thrilled to hear that your order arrived promptly. We hope the battery exceeds your expectations once you've had a chance to test it out. If you have any questions or need assistance in the future, feel free to reach out to us. Enjoy your new battery!”


Verified
3/5

2024-03-04

The item was perfect, the shipping was not

"Unfortunately "signature required" was added by OWC, which caused issues with UPS delivery. UPS told us the sender had to change the status, OWC said there was nothing they could do. This was far from ideed."


Rep reply posted 2024-03-04
A rep from MacSales.com, OWCAmanda, has responded:

“We appreciate you taking the time to give us your feedback. We will be sure to pass this information along to see what caused this shipping issue for your order. We apologize for the inconvenience that this caused. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2024-03-04

Expectations fulfilled

"I was looking for an Apple silicon iMac and got a nifty deal here on an M1 model--a purple iMac to match the wall colors. It was cosmetically perfect and runs like a dream, no hiccups or glitches. Very happy with purchase. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-03-04
A rep from MacSales.com, OWCAmanda, has responded:

“We are thrilled to hear that you are loving your new purple M1 iMac from MacSales.com! It's fantastic to know that it met your expectations and is running smoothly without any issues. Thank you for choosing us for your tech needs, and we appreciate your positive feedback!”


Verified
5/5

2024-03-04

MacBook Air battery replacement

"Over the years, every order has been well packaged and delivered quickly. Products have been high quality and long lasting. I last replaced this battery in 2018."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-03-04
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you so much for the amazing 5-star review! We're thrilled to hear that you've had such a positive experience with us over the years. It's fantastic to know that our products have been high quality and long-lasting for you. We truly appreciate your continued support and look forward to serving you again in the future!”


Verified
4/5

2024-03-04

Mac Battery

"Ordered a replacement battery for my late 2013 MacBook Pro. It arrived when promised. The online directions were thorough and easy to follow. My Mac is up and running beautifully with a new battery. The only reason for 4 stars is that they give no way to dispose of the old battery or the acetone solvent. They responded quickly regarding my request for disposal options, but they didn’t really provide any answer. Just find a disposal company locally. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-03-04
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you so much for taking the time to share your experience with us! We are thrilled to hear that your Mac is up and running beautifully with the new battery. We apologize for any inconvenience regarding disposal options for the old battery and acetone solvent. Your feedback is valuable to us, and we will work on improving this aspect of our service.”


Verified
5/5

2024-03-04

No guessing needed

"Super easy to confirm that what I'm purchasing will work for my mac, which provides a tremendous level of peace of mind and keeps me from having to ping pong returns back and forth. "


Rep reply posted 2024-03-04
A rep from MacSales.com, OWC_Michael , has responded:

“We're thrilled to hear that you found our website so user-friendly and stress-free! Our goal is to make sure our customers have a seamless shopping experience, knowing with confidence that they're getting the right products for their needs. Thank you for your positive feedback, and we look forward to serving you again in the future. Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-03-04

Great deals

"Fast and easy with great products. "


Rep reply posted 2024-03-04
A rep from MacSales.com, OWC_Michael , has responded:

“We're thrilled to hear you had such a positive shopping experience with us! Thank you for your kind words and for choosing OWC for your tech needs. We look forward to serving you again in the future! Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-03-04

Too soon...

"It's always easy getting stuff in the cart and paid for.... the entire shopping experience isn't over until the product works as advertised and is delivered. "


Rep reply posted 2024-03-04
A rep from MacSales.com, OWC-Celeste, has responded:

“Thank you so much for the 5-star review! We're thrilled to hear that you found our website easy to use for your shopping needs. Rest assured, we're here to support you every step of the way, from purchase to delivery and beyond. We appreciate your feedback and look forward to serving you again in the future! https://eshop.macsales.com/Service/”


Verified
5/5

2024-03-03

"everything was easy, thank you"


Rep reply posted 2024-03-04
A rep from MacSales.com, OWC-Celeste, has responded:

“We are thrilled to hear that your experience with us was easy! Thank you so much for choosing MacSales.com. Your support means the world to us! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2024-03-03

fast easy

"love gemini products best RAID options for mac"


Rep reply posted 2024-03-04
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you so much for your glowing 5-star review! We're thrilled to hear that you found our Gemini products to be the best RAID options for your Mac. We appreciate your support and are excited to continue providing you with top-quality products and service.”