"Really easy to use website and easy to place order. "

"Got what I wanted, in great condition, very vast! So many option for a very old Mac Mini, it's amazing.

That's what's important, the rest of this review is just about their odd site setup.

I was confused by the way you have to create an account on their site only AFTER a purchase so I went through some rigamorole to figure that out. In retrospect their instructions in the small print are clear but it's so counter-intuitive that I couldn't really see it with my own eyes.

[prior to my purchase I wrote this, small nit-pick] Had a good chat with agent that helped me but i couldn't get into my old account. You had it under my old postal code (decades ago) which took time to figure out - but then asked for a passphrase so i couldn't change my password. Agent couldn't find the account so there was some confusion and I think they deleted it - we'll see if I can create an account now! [edit: I did]

"

"I like ordering from OWC because their products are high quality and their instructional videos give me the confidence needed to handle DIY upgrades."

"We shipped our 27” iMac in the box we bought and it was so easy and arrived perfectly safe! I would buy the box again for sure!"

"My early 2015 macbook pro battery needs replacement. OWC says it is too difficult for novices like me, so I went to an Apple certified shop. I found it is cheaper to buy a used early 2015 from OWC than to have the battery replaced. Rob S. was a great help in making the decision."

"All kinds of companies send daily or weekly emails. The OWC emails are a required reading item because of items they sell and on sale. Thank you."

"your website is super easy to use"

"The charger arrived ahead of time at $30 less than Amazon. Our Adult Ed student was so excited and relieved to be able to continue her studies towards her HS diploma. Thank you. "

"Perfect...and a great deal! Thnx!"

"I am a repeat customer. This is my third refurbished MacBook Air. The first thing I noticed was that the screen had a very bad scratch/gouge right in the middle. It was rated in "Good" condition. OK next time I will be sure to only buy a "Very Good" condition or better computer. I was a little disappointed out of the gate.

As I started to set up the computer I discovered that I could not update the iOS to Monterey. I was able to get it to Catalina and that was it. Monterey failed numerous times. I called support was given instruction to tray another way. Didn't work. Called again and finally got someone who, after checking with someone else, told me this particular unit required a special Apple drive to install Monterey. She mentioned something about firmware. So my options were to rent said drive from them or because I bought the service contract I could mail it back to them and they would install Monterey. The catch I had to pay for outbound shipping. ($25).

Within a week I had the computer back, loaded with Monterey so I could run all the software I use.

So I was sold a computer that I could not install the latest iOS on myself. Who does that? Not happy with this experience at all.

I did ask why computers weren't delivered with the latest iOS. I was told because some people don't want the latest because of the software they use. I say, a business with good customer service would allow the buyer to choose at the time of purchase what iOS they want and deliver a functional machine.

Everyone I interacted with was polite and professional so that was good.

Will I use them again? Probably but I will pay close attention the condition of the computer and research to see if there are any glitches with a particular model or year. "

"I'm a returning customer and recently picked up a CD/DVD burned/player for my iMac Peo. It works amazingly and I give thanks to the help from customer service. I called and the dude gave me the recommendation on the available burners that would work with my iMac.. He also helped me save some buck$, as the model I wanted had a refurbished one available, which saved me a good $30 or so. Thanks my guy! Plus it still came with the guarantee and it works & looks brand new, even though it's refurbished. Years ago I got a refurbished iPad, which still works perfectly after years of enjoyment.
chEErs till my next purchase
P. Shipping was super fast too; took under a week to arrive at my place in Philly, PA. "

"A few problems, but got through it."

"I wish I had a little discount for some really huge SSDs, I understand they are "pricey", so just went with that little dependable Envoy 1TB, such a cool USB, I expect to make a necklace comprising at least 5 of these, never to leave my sight of course. "

"No guessing and straight to the point no wasting time.
Love it."

"Needed to upgrade my iMac but didn’t need latest and greatest this was an excellent solution I do recommend if you are getting the 2018 or 2014 or 2012 mac mini to get any SSD as this with a regular mechanical hard drive the further you upgrade up from CATALINA then the LAGGY-ERRRRRR the OS will be - if you get an ssd upgrade (either thru the options or install yourself) you can run the latest macOS without any lag even with only 8gb ram "